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- Tasks: Deliver exceptional customer experiences and manage food orders with a supportive team.
- Company: Join the vibrant team at Charles Wells, known for its fun culture.
- Benefits: Earn £8.50 – £12.21 per hour plus tips, with 28 days holiday and discounts.
- Why this job: Be part of a dynamic environment where your passion for food and drink shines.
- Qualifications: Experience in hospitality and a love for great customer service are essential.
- Other info: Enjoy career development opportunities and a fantastic working atmosphere.
The predicted salary is between 8 - 12 £ per hour.
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth‑watering food offering.
Front Of House Duties
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
- Previous experience working front of house in a hospitality or customer‑facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast‑paced and pressurised environment
- A result‑driven and ambitious individual keen to develop your career and grow with us
- Must be over 18 to serve alcohol on the bar
We Will Offer You a Great Package
- £8.50 – £12.21 per hour + tips
- 28 days holiday
- Company pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend bonus
- Employee assistance programme
- Benefits portal
- Career development programme
- 30% dining discount on all managed houses
- Great working environment and great prospects!
FOH Team Member in Coventry employer: Charles Wells
Contact Detail:
Charles Wells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Wells. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their front of house crew.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a FOH Team Member and how you'd handle them. Being able to demonstrate your ability to deliver excellent service under pressure will set you apart from other candidates.
✨Tip Number 3
Show off your passion for food and drink! When chatting with the hiring team, share your enthusiasm for the menu and any experiences you've had in hospitality. This will highlight your fit for the role and your eagerness to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Charles Wells family. Don’t miss out on this opportunity!
We think you need these skills to ace FOH Team Member in Coventry
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to bring that energy to our team!
Tailor Your Experience: Make sure to highlight any previous front of house experience you have. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Wells
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and drinks offerings. Being able to confidently recommend items shows your enthusiasm for food and drink, which is key for a Front of House Team Member.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to ensure a top-notch customer journey.
✨Emphasise Teamwork
Since this role requires being a supportive team member, be ready to discuss how you’ve worked effectively in a team before. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role you're applying for, which is crucial in the hospitality industry.