At a Glance
- Tasks: Deliver exceptional customer service and support a vibrant team in a lively environment.
- Company: Join the friendly team at Salisbury Arms, a local hotspot for food and drinks.
- Benefits: Earn £8.80 - £12.21 p/h plus tips, with great discounts and holiday perks.
- Other info: Enjoy a supportive team atmosphere with excellent growth opportunities.
- Why this job: Be part of a fun culture while developing your career in hospitality.
- Qualifications: Previous front of house experience and a passion for food and drink.
The predicted salary is between 8 - 12 £ per hour.
Join to apply for the PART TIME FOH Team Member role at Charles Wells. Standing proud on Tenison Road and just 5 minutes walk from the train station; we are one big happy family who are always here when you want a drink or a bite to eat. The Salisbury Arms is a neighbourhood hangout serving up freshly made artisan pizzas, bubbling pots of comfort food and seriously tasty beers!
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front Of House Duties
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
Benefits
- £8.80 - £12.21 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Seniority level: Entry level
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Food and Beverage Services
FOH Team Member in Cambridge employer: Charles Wells
Charles Wells is an excellent employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Guest Experience Lead in Bedford, you will enjoy competitive pay, a pension scheme, and discounts, all while being part of a team that values outstanding service and customer satisfaction. This role not only allows you to lead and inspire your colleagues but also provides opportunities for personal development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Cambridge
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Charles Wells and the Salisbury Arms. Understanding their vibe and values will help you connect better during your chat.
✨Tip Number 2
Show off your personality! When you're in the interview, let your enthusiasm for food and beer shine through. They want someone who’s not just skilled but also passionate about what they do.
✨Tip Number 3
Be ready to share examples! Think of times when you’ve delivered excellent customer service or worked well in a team. Real-life stories can make you stand out and show you’re the right fit for the FOH role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. It shows you’re genuinely interested in the role and the company, plus it gives you a chance to see if it’s the right fit for you too.
We think you need these skills to ace FOH Team Member in Cambridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about joining our team and contributing to the great atmosphere at The Salisbury Arms!
Tailor Your CV:Make sure to customise your CV to highlight any previous front of house experience or relevant skills. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a quick sense of who you are and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and it shows us you’re serious about wanting to join our happy family at Charles Wells!
How to prepare for a job interview at Charles Wells
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and drinks offerings at the Salisbury Arms. Being able to confidently recommend dishes or suggest pairings will show your enthusiasm for food and drink, which is key for a Front of House role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to create a memorable experience for guests.
✨Emphasise Teamwork
Since this role requires being a supportive team member, be ready to discuss how you work well in a team. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Express Your Passion for Hospitality
Let your passion for the hospitality industry shine through during the interview. Talk about what excites you about working in a Front of House position and how you see yourself growing within the company. This enthusiasm can set you apart from other candidates.
