At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver excellent customer service.
- Company: Dynamic retail environment at White City Westfield with a focus on teamwork.
- Benefits: Quarterly bonuses, uniform allowance, cycle to work scheme, and fun team activities.
- Other info: Opportunities for professional development and apprenticeship qualifications available.
- Why this job: Join a vibrant team and develop your leadership skills while having fun at work.
- Qualifications: Previous retail experience at Supervisor level and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
The Role
We’re on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
What you will be doing
The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Required Skills and Experience
- Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
- A genuine passion for delivering outstanding customer service is essential
- Experience in managing stock, operations and visual merchandising is highly desirable
- Proven ability to consistently prioritise customer service while achieving excellent sales results
- Experience with coaching and training individual KPI performance
What you can expect from us
As well as all the core benefits, UK Retail colleagues also get the following:
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
Supervisor - White City Westfield (40 Hours) employer: Charles Tyrwhitt
Join a vibrant team at our White City Westfield store, where we prioritise employee engagement and development in a fun and supportive environment. As a Supervisor, you'll not only lead a dedicated sales team to achieve targets but also benefit from an excellent bonus scheme, regular training through the Tyrwhitt Academy, and a unique fun fund for team activities. With flexible working hours and opportunities for career growth, this is an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - White City Westfield (40 Hours)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Supervisor - White City Westfield (40 Hours)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight your previous retail experience, especially any leadership roles, and showcase your passion for customer service. We want to see how you can motivate a team and exceed targets!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved customer service in the past. We love a good story!
Showcase Your Skills:Don’t forget to highlight your skills in stock management, operations, and visual merchandising. These are key for the Supervisor position, so let us know how you've excelled in these areas before. We’re all about those KPIs!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Charles Tyrwhitt
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services. Brush up on their customer service philosophy and be ready to discuss how you can contribute to exceeding sales targets and enhancing the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated colleagues or improved team performance. This will demonstrate your ability to inspire and coach others, which is key for a Supervisor role.
✨Be Ready to Discuss KPIs
Understand what KPIs are important for the role and be prepared to talk about how you’ve met or exceeded them in previous positions. Highlight your experience with managing stock and operations, as well as any visual merchandising skills you possess.
✨Emphasise Customer Service Passion
Since delivering outstanding customer service is essential, come armed with stories that showcase your commitment to this. Share specific instances where you went above and beyond for customers, and how you plan to instil that same passion in your team.
