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- Tasks: Lead and motivate the sales team to deliver exceptional customer service and exceed targets.
- Company: Join Charles Tyrwhitt, a renowned brand making it easy for men to dress well.
- Benefits: Enjoy a competitive bonus scheme, uniform allowance, and professional development opportunities.
- Why this job: Be part of a fun, engaging culture while shaping the future of retail.
- Qualifications: Previous retail supervisory experience and a passion for outstanding customer service.
- Other info: Dynamic work environment with regular team-building events and career growth support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Charles Tyrwhitt, our purpose is to \”Make it easy for men to dress well\”. The Supervisor role is an important function in the store\’s leadership structure, with the main objective of coaching and motivating the sales team to exceed targets, maximise KPIs, and deliver first‑class customer service. By influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, and championing colleague engagement and leading by example, the Supervisor will be an expert on CT product, customer service and selling skills, train the sales team, and support staff training tools. The Supervisor will also assist with managing operational, visual merchandising, compliance, and admin tasks, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Benefits
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
- Uniform allowance, refreshed every 6 months.
- Cycle‑to‑work scheme, relocation packages, and season‑ticket loans for London stores.
- Fun fund for parties, treats, social activities and team‑building events.
- Professional development through the Tyrwhitt Academy and apprenticeship level qualifications.
Requirements
- Previous experience in a retail position at Supervisor or Key Holder level is essential.
- A genuine passion for delivering outstanding customer service is essential.
- Experience in managing stock, operations and visual merchandising is highly desirable.
- Proven ability to consistently prioritise customer service while achieving excellent sales results.
- Experience with coaching and training individual KPI performance.
- This is a full‑time 40‑hour contract; candidates must be flexible to work across weekdays, weekends and Bank Holidays for opening and closing shifts.
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Supervisor - Regent Street employer: Charles Tyrwhitt
Contact Detail:
Charles Tyrwhitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Regent Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Charles Tyrwhitt's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience and how it aligns with the Supervisor role. Highlight your customer service skills and any coaching experience you have – this is your chance to shine!
✨Tip Number 3
Dress the part! Since you're applying for a role that’s all about helping men dress well, make sure you look sharp for your interview. It shows you understand the brand and are ready to represent them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Supervisor - Regent Street
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see that you genuinely care about helping others and making their shopping experience fantastic!
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous retail experience, especially any coaching or training you've done. We love seeing how you've helped teams succeed in the past!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our fun and engaging culture, so let us know what makes you unique and how you can contribute to our team spirit.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team at Charles Tyrwhitt!
How to prepare for a job interview at Charles Tyrwhitt
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Charles Tyrwhitt’s products and values. Familiarise yourself with their mission to 'make it easy for men to dress well' and think about how your experience aligns with this goal.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be expected to coach and motivate your team. Prepare examples from your past roles where you've successfully led a team or improved performance. Highlight your ability to create a positive environment and encourage engagement.
✨Customer Service is Key
Charles Tyrwhitt places a strong emphasis on outstanding customer service. Be ready to discuss specific instances where you’ve gone above and beyond for customers. Think about how you can embody the 'BE the CUSTOMER' belief during your interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the store's culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.