At a Glance
- Tasks: Lead and motivate the sales team to deliver exceptional customer service and exceed targets.
- Company: Join Charles Tyrwhitt, a renowned brand making it easy for men to dress well.
- Benefits: Enjoy a competitive bonus scheme, uniform allowance, and professional development opportunities.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Be part of a fun, engaging culture while shaping the future of retail.
- Qualifications: Previous retail supervisory experience and a passion for outstanding customer service.
The predicted salary is between 24000 - 30000 € per year.
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for a Supervisor who will be working with Francesca and the Team in our store in Marlow. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example.
The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Required Skills and Experience
- Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
- A genuine passion for delivering outstanding customer service is essential
- Experience in managing stock, operations and visual merchandising is highly desirable
- Proven ability to consistently prioritise customer service while achieving excellent sales results
- Experience with coaching and training individual KPI performance
What you can expect from us
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans to those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development.
- Our training supports you with product knowledge, customer service and other training needs.
- Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Supervisor - Marlow (40 Hours) employer: Charles Tyrwhitt
At Charles Tyrwhitt, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Supervisor in our Marlow store, you'll benefit from a competitive bonus scheme, a uniform allowance, and access to the Tyrwhitt Academy for professional development, all while enjoying a fun and engaging environment that celebrates success and camaraderie among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Marlow (40 Hours)
✨Tip Number 1
Get to know the company inside out! Research Charles Tyrwhitt's values, products, and culture. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in retail and how it aligns with the Supervisor role. Highlight your coaching skills and how you've motivated teams in the past. Confidence is key!
✨Tip Number 3
Dress the part! Since you're applying for a position that’s all about helping men dress well, make sure you look sharp for your interview. It shows you understand the brand and care about presentation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Supervisor - Marlow (40 Hours)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can bring that enthusiasm to the Supervisor role and inspire your team to deliver first-class service.
Tailor Your Experience:Make sure to highlight your previous retail experience, especially in supervisory roles. We’re looking for candidates who can demonstrate their ability to coach and motivate a team, so share specific examples of how you've done this in the past.
Be Authentic:Don’t be afraid to show your personality in your application. At Charles Tyrwhitt, we value authenticity and want to know what makes you unique. Let us see the real you and how you fit into our fun and engaging culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Charles Tyrwhitt
✨Know Your Stuff
Make sure you’re well-versed in Charles Tyrwhitt’s products and values. Familiarise yourself with their mission to 'make it easy for men to dress well' and think about how you can contribute to that goal as a Supervisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and motivated teams in the past. Think about specific situations where you’ve influenced others to exceed targets or improve customer service, as this will be key in your role.
✨Demonstrate Customer Service Passion
Be ready to discuss your approach to delivering outstanding customer service. Share stories that highlight your commitment to putting customers first and how you’ve handled challenging situations in retail.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the Supervisor role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
