At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver excellent customer service.
- Company: Join the iconic Jermyn Street flagship store with a vibrant team culture.
- Benefits: Enjoy a competitive bonus scheme, uniform allowance, and professional development opportunities.
- Other info: Fun work culture with regular team-building events and career growth support.
- Why this job: Be a key player in a dynamic retail environment and make a real impact.
- Qualifications: Previous retail experience at Supervisor level and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Supervisor to join our Lower Ground Floor at the iconic Jermyn Street flagship. This role will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the tailoring department and customer service area. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.
Apart from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Required Skills and Experience
- Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
- A genuine passion for delivering outstanding customer service is essential
- Experience in managing stock, operations and visual merchandising is highly desirable
- Proven ability to consistently prioritise customer service while achieving excellent sales results
- Experience with coaching and training individual KPI performance
What you can expect from us
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
Supervisor - Jermyn Street Flagship (40 Hours) employer: Charles Tyrwhitt
Join our dynamic team at the iconic Jermyn Street flagship, where we prioritise a vibrant work culture that fosters teamwork and personal growth. As a Supervisor, you'll not only lead a passionate sales team but also benefit from an excellent bonus scheme, a uniform allowance, and opportunities for professional development through the Tyrwhitt Academy. With a focus on fun and engagement, we ensure that your work experience is both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Jermyn Street Flagship (40 Hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
We think you need these skills to ace Supervisor - Jermyn Street Flagship (40 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
