At a Glance
- Tasks: Lead and inspire a team to drive sales and deliver exceptional customer service.
- Company: Join Charles Tyrwhitt, a well-loved brand known for quality shirts and great culture.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and a fun work environment.
- Other info: Access professional development through the Tyrwhitt Academy and enjoy regular team-building events.
- Why this job: Be part of a new store launch and make a real impact in a dynamic team.
- Qualifications: Proven leadership skills and a passion for customer service are essential.
The predicted salary is between 25884 - 31636 £ per year.
We’re on the lookout for a Store Manager for our new store in St Albans, to lead and develop the team to drive sales, deliver exceptional customer service, maximise commercial performance, and oversee daily operations.
What You Will Be Doing
- The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge.
- You’ll recruit, nurture and retain the best talent for CT and your store.
- You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
- You will also identify sales opportunities and generate corporate activity and new business.
- You’ll build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
- You’ll make commercial decisions to support the store, particularly for VM where our VM team will support and ensure that the visuals reflect brand identity.
- You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.
What We Are Looking For
- Proven experience as a Store Manager with the ability to lead, coach, and inspire a high-performing team to achieve strong results.
- Excellent customer service and relationship-building skills with customers and stakeholders.
- Highly commercial with strong analytical skills.
- Strong planning and organisational abilities, maintaining a clear long-term vision.
- Stock management and loss prevention experience.
- Knowledge of understanding systems with a good understanding of Microsoft Office.
- Strong relationship building skills and stakeholder/customer management.
What you can expect from us
- Competitive salary and an excellent quarterly bonus scheme.
- Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward.
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- We have a great cycle to work scheme and relocation packages to support career development.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos.
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion.
With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Store Manager - St Albans **NEW STORE** employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - St Albans **NEW STORE**
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
We think you need these skills to ace Store Manager - St Albans **NEW STORE**
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
