Store Manager - London *FUTURE OPPORTUNITIES*

As Charles Tyrwhitt continues to grow, we're always looking to connect with exceptional retail leaders who share our passion for delivering outstanding customer experiences and developing high‑performing teams. We're building our network of Store Manager talent across London for upcoming opportunities within our store portfolio. Whilst a specific vacancy may not be available today, we're keen to hear from experienced retail leaders who are interested in joining us as new opportunities arise over the coming months. If you're passionate about leading from the front, driving commercial success and creating a great environment for both customers and colleagues, we'd love to hear from you.

What You Will Be Doing

• The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge.
• Within the role you will recruit, nurture and retain the best talent for CT and your store.
• You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
• You will identify sales opportunities and generate corporate activity and new business, alongside building strong relationships with your peers and Head Office departments - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
• You’ll make commercial decisions to support the store, particularly for VM where our VM team will support and ensure that the visuals reflect brand identity.
• You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.

What We Are Looking For

• Proven experience as a Store Manager with the ability to lead, coach, and inspire a high‑performing team to achieve strong results.
• Excellent customer service and relationship‑building skills with customers and stakeholders.
• Highly commercial with strong analytical skills.
• Strong planning and organiser abilities, maintaining a clear long‑term vision.
• Highly commercial mindset with strong analytical, oral, and written communication skills.
• Stock management and loss prevention experience.
• Knowledge of understanding systems with a good understanding of Microsoft Office.
• Strong relationship building skills and stakeholder/customer management.

What You Can Expect

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
• Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.
• We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. ‘I am Proud and Free to be me!’ When it comes to our people, we really do “Give a shirt”. Tyrwhitteers are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE‑liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.