At a Glance
- Tasks: Lead and inspire a team to drive sales and deliver exceptional customer service.
- Company: Join a creative and entrepreneurial retail brand with a collaborative culture.
- Benefits: Quarterly bonuses, uniform allowance, cycle to work scheme, and fun team activities.
- Other info: Opportunities for professional development and apprenticeship qualifications available.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Proven experience in retail management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re on the lookout for a Store Manager to join the team in Brent Cross, to lead and develop the team to drive sales, deliver exceptional customer service, maximise commercial performance, and oversee daily operations.
The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge. You’ll recruit, nurture and retain the best talent for CT and your store. You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
You will also identify sales opportunities and generate corporate activity and new business. You’ll build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team – this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
You’ll make commercial decisions to support the store, particularly for VM where our VM team will support and ensure that the visuals reflect brand identity. You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‑active approach to their work.
Required Skills & Experience
- Proven experience as a Store Manager with the ability to lead, coach, and inspire a high‑performing team to achieve strong results
- Excellent customer service and relationship‑building skills with customers and stakeholders
- Highly commercial with strong analytical skills
- Strong planning and organisational abilities, maintaining a clear long‑term vision
- Highly commercial mindset with strong analytical, oral, and written communication skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
What you can expect from us
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
- Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
