At a Glance
- Tasks: Assist in opening a new store, providing top-notch customer service and training new team members.
- Company: Join a fun and dynamic team at Charles Tyrwhitt, known for quality shirts and stylish solutions.
- Benefits: Enjoy bonuses, uniform allowance, cycle to work scheme, and professional development opportunities.
- Other info: Join a diverse team that values creativity, collaboration, and personal growth.
- Why this job: Be part of an exciting new store launch and make a real impact on customer experiences.
- Qualifications: Retail experience preferred, strong customer service skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We’re on the lookout for a Sales Assistant to work in our new St Albans store - opening November 2026! The contract available is 20 hours per week (overtime also available). Our ideal candidate will have availability on weekdays and weekends.
As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us so you’ll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership with customer and wedding appointments. You’ll support the Store Supervisor with inducting, training and coaching Sales Assistants as well as maximising every sales opportunity to ensure sales targets and KPIs are achieved and exceeded. You’ll be expected to deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines and security processes. Additionally, you will process deliveries, transfers and merchandise quickly, accurately and efficiently.
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. We believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
Required Skills and Experience:
- Retail experience (apparel or customer-facing preferred)
- Some key-holder experience
- Strong customer service and selling skills
- Leads by example on service, selling, and shop floor standards
- Enthusiastic, driven, and self-motivated
- Strong interpersonal and communication skills
- Proactive in owning personal development
- Team player with initiative and a positive attitude
What you can expect from us:
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
- Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. Our people, the Tyrwhitteers, are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs.
