At a Glance
- Tasks: Lead the team, provide top-notch customer service, and manage store operations.
- Company: Join a vibrant retail team in Edinburgh with a focus on growth and development.
- Benefits: Quarterly bonuses, uniform allowance, cycle to work scheme, and professional development opportunities.
- Other info: Enjoy team-building events and a supportive culture that values your growth.
- Why this job: Be part of a fun, dynamic environment while making a real impact on sales.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We’re on the lookout for a Senior Sales Assistant who will be working with Steven and the Team in our Edinburgh store. This contract is 40 hours per week (overtime also available). Candidates must be flexible to work on Saturdays and at least one weekday, including bank holidays. Our ideal candidate will have previous key holder experience, and will be available for store opening and closing shifts.
As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people, and operation run safely and legally, and assume responsibilities of opening and closing the store. You will provide excellent customer service, stay up to date on product knowledge, manage customer and wedding appointments, support the Store Supervisor by inducting, training, and coaching Sales Assistants, and maximise sales opportunities to meet and exceed targets and KPIs. You will also deliver high visual merchandising standards, maintain housekeeping, adhere to company VM, Health & Safety guidelines and security processes, and process deliveries, transfers, and merchandise quickly, accurately and efficiently.
Required Skills and Experience:
- Retail experience (apparel or customer-facing preferred)
- Some key-holder experience
- Strong customer service and selling skills
- Leads by example on service, selling, and shop floor standards
- Enthusiastic, driven, and self‑motivated
- Strong interpersonal and communication skills
- Proactive in owning personal development
- Team player with initiative and a positive attitude
What you can expect from us:
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
- Uniform allowance refreshed every 6 months.
- Cycle to work scheme, relocation packages, and season ticket loans for London stores.
- Fun fund to support parties, treats, social activities and team building events.
- Professional development through the Tyrwhitt Academy, product knowledge, customer service, and apprenticeship level qualifications available while earning full wage.
Senior Sales Assistant - Edinburgh (40 Hours) employer: Charles Tyrwhitt
At CT, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Edinburgh store where teamwork and personal development are at the forefront. With a strong focus on employee growth through the Tyrwhitt Academy and a generous bonus scheme, we ensure that our Senior Sales Assistants not only thrive in their roles but also enjoy a range of benefits including a uniform allowance and social activities that foster camaraderie among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant - Edinburgh (40 Hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
We think you need these skills to ace Senior Sales Assistant - Edinburgh (40 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
