At a Glance
- Tasks: Lead the sales team, exceed targets, and deliver top-notch customer service.
- Company: Join Charles Tyrwhitt, a brand dedicated to making men dress well with style and quality.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and a fun work environment.
- Other info: Flexible hours, key-holding responsibilities, and opportunities for professional development await you.
- Why this job: Be part of a creative team that values collaboration and personal growth.
- Qualifications: Previous retail or hospitality experience is essential; passion for customer service is a must.
The predicted salary is between 26400 - 33600 £ per year.
The Role
We’re on the lookout for a Senior Sales Assistant who will be working with Steven and the Team in our Edinburgh store.
The Role
We’re on the lookout for a Senior Sales Assistant who will be working with Steven and the Team in our Edinburgh store.
This contract is 40 hours per week (overtime also available). Candidates must be flexible to work on Saturdays and at least one weekday, including bank holidays. Our ideal candidate will have previous key holder experience, and will be available for store opening and closing shifts.
What You Will Be Doing
As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us so you’ll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership with Custom, customer and wedding appointments. You’ll support the Store Supervisor with inducting, training and coaching Sales Assistants as well as maximising every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store. Not only this but you’ll be expected to deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines and security processes. Of course, there’s also parts to the role that include processing deliveries, transfers and merchandise quickly, accurately and efficiently.
What We Are Looking For
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
Required Skills And Experience
- Retail experience (apparel or customer-facing preferred)
- Some key-holder experience
- Strong customer service and selling skills
- Leads by example on service, selling, and shop floor standards
- Enthusiastic, driven, and self-motivated
- Strong interpersonal and communication skills
- Proactive in owning personal development
- Team player with initiative and a positive attitude
What you can expect from us:
As well as all the core benefits, UK Retail colleagues also get the following:
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too!
- Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Senior Sales Assistant employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant
✨Tip Number 1
Familiarise yourself with Charles Tyrwhitt's brand values and customer service philosophy. Understanding their '3 BE's' – 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST' – will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your sales achievements in previous roles. Be ready to discuss specific examples of how you've exceeded sales targets or improved customer satisfaction, as this will highlight your capability to drive results in the Senior Sales Assistant position.
✨Tip Number 3
Prepare to discuss your experience with team leadership and coaching. Since the role involves influencing and training other Sales Assistants, having concrete examples of how you've successfully led a team or mentored colleagues will set you apart.
✨Tip Number 4
Research current trends in men's fashion and retail. Being knowledgeable about the industry will not only impress during your interview but also show your passion for the role and the brand, making you a more attractive candidate.
We think you need these skills to ace Senior Sales Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail or hospitality, especially any leadership roles. Emphasise your customer service skills and any key-holding responsibilities you've had.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and sales. Mention how you align with Charles Tyrwhitt's values of 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'.
Showcase Your Sales Achievements:Include specific examples of how you've exceeded sales targets in previous roles. Use numbers to quantify your success, such as percentage increases in sales or customer satisfaction ratings.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a sales role.
How to prepare for a job interview at Charles Tyrwhitt
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Charles Tyrwhitt's values.
✨Demonstrate Your Sales Skills
Be prepared to discuss your sales achievements and how you've contributed to exceeding targets in previous roles. Highlight any experience you have in coaching or mentoring others, as this is crucial for the Senior Sales Assistant position.
✨Understand the Brand and Its Values
Research Charles Tyrwhitt's history, mission, and the '3 BE's' philosophy. Showing that you understand their commitment to quality and customer satisfaction will demonstrate your alignment with the company culture.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios in the store, such as managing customer appointments or resolving conflicts. Think of examples that showcase your problem-solving skills and ability to maintain a positive shopping experience.
