Senior Sales Assistant

Overview

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The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Senior Sales Assistant who will be working with Chris and the Team in our Norwich store.

This contract is 20 hours per week (overtime also available). Candidates must be flexible to work on Saturdays and Sundays.

Responsibilities

• Work with the store management team to ensure that the store, people and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store.
• Provide expert product knowledge to ensure you are up to date with the latest store ranges and promotions, and take ownership with customer and wedding appointments.
• Support the Store Supervisor with inducting, training and coaching Sales Assistants, and maximise every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store.
• Deliver high visual merchandising standards; ensure the store housekeeping standards are continually achieved and adhere to company VM, Health & Safety guidelines and security processes.
• Process deliveries, transfers and merchandise quickly, accurately and efficiently.

What We Are Looking For

• Ideally you will have experience in retail and some management experience, but all we’re really looking for is high levels of enthusiasm, drive and motivation with strong interpersonal and communication skills.
• Ultimately, it’s your ability to quickly build rapport with customers and deliver exceptional customer service that will make you a success in this role.

What you can expect from us

As well as all the core benefits, UK Retail colleagues also get the following:

• Excellent bonus scheme – bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’ When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

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