At a Glance
- Tasks: Assist customers, maximise sales, and maintain store standards.
- Company: Charles Tyrwhitt makes it easy for men to dress well with stylish solutions.
- Benefits: Enjoy bonuses, uniform allowance, cycle schemes, and a fun work culture.
- Other info: Flexible hours with opportunities for overtime and professional training.
- Why this job: Join a collaborative team focused on customer service and personal development.
- Qualifications: Enthusiasm and communication skills are key; retail experience is a bonus.
Overview
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a Sales Assistant who will be working with Zoie and the Team in our Oxford Store.
This contract available is 16 hours per week (overtime also available). Candidates must be flexible to work across weekends with some weekday availability, including Bank Holidays.
Responsibilities
- Offer exceptional customer service and maximise sales and KPI targets
- Utilise expert product and selling skills to stay up to date with store ranges and promotions
- Collaborate with the wider sales team to improve efficiency and store success
- Perform stock-related tasks: stock accuracy checks, replenishment, and processing deliveries
- Maintain high visual merchandising and store housekeeping standards, adhering to VM and Health and Safety guidelines
Required Skills and Experience
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
- Previous retail experience would be a bonus, but not essential
- High levels of enthusiasm, drive, and motivation
- Strong interpersonal and communication skills
- Ability to work confidently alone while contributing positively to a team environment
- Quickly building rapport with customers
- Ability to exceptional customer service
What you can expect from us
As well as all the core benefits, UK Retail colleagues also get the following:
- Excellent bonus scheme -bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Sales Assistant - Oxford (16hours) employer: Charles Tyrwhitt
At Charles Tyrwhitt, we pride ourselves on creating a vibrant and supportive work environment where our Sales Assistants can thrive. With excellent benefits such as a quarterly bonus scheme, uniform allowance, and opportunities for professional development through the Tyrwhitt Academy, we ensure that our team members feel valued and empowered. Located in the heart of Oxford, our store fosters a collaborative culture that encourages creativity and teamwork, making it an ideal place for those looking to grow in their retail careers while having fun at work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Oxford (16hours)
✨Tip Number 1
Familiarise yourself with Charles Tyrwhitt's brand and values. Understanding their mission to 'make it easy for men to dress well' will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. This will demonstrate your ability to meet their high standards and contribute positively to the team.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially weekends and Bank Holidays. Highlighting your availability will show that you're committed to supporting the store's needs.
✨Tip Number 4
Prepare to engage with the team during your interview. Emphasising your ability to collaborate and build rapport with colleagues will resonate well with their focus on teamwork and a positive work environment.
We think you need these skills to ace Sales Assistant - Oxford (16hours)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Charles Tyrwhitt is looking for in a Sales Assistant. Highlight your customer service skills and any relevant experience that aligns with their expectations.
Tailor Your CV:Make sure your CV reflects your enthusiasm and motivation for the role. Include any previous retail experience, even if it's not essential, and emphasise your ability to work well in a team and provide exceptional customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for the role. Mention how you align with Charles Tyrwhitt's values of 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'. Use specific examples to demonstrate your skills.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Charles Tyrwhitt
✨Understand the Brand
Before your interview, take some time to research Charles Tyrwhitt. Familiarise yourself with their products, values, and mission. This will help you demonstrate your enthusiasm for the brand and show that you align with their purpose of making it easy for men to dress well.
✨Showcase Your Customer Service Skills
As a Sales Assistant, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. Highlight your ability to build rapport quickly and your proactive approach to helping customers.
✨Emphasise Teamwork
Charles Tyrwhitt values collaboration among its staff. Be ready to discuss how you have worked effectively in a team environment in the past. Share specific instances where you contributed to team success or supported your colleagues to achieve common goals.
✨Be Ready for Practical Questions
Expect questions related to stock management and visual merchandising, as these are part of the role. Think about how you would handle stock checks or maintain store standards. Showing that you understand these responsibilities will demonstrate your readiness for the position.
