At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver top-notch customer service.
- Company: Join a fun and dynamic retail environment focused on teamwork and development.
- Benefits: Enjoy a competitive salary, bonuses, uniform allowance, and professional training opportunities.
- Other info: Flexible hours, fun fund for team activities, and career development through the Tyrwhitt Academy.
- Why this job: Make a real impact by coaching your team and creating an enjoyable store atmosphere.
- Qualifications: Retail experience at Supervisor or Key Holder level with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
You're on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day‑to‑day running of the store. This is a 40‑hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first‑class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example.
The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Excellent bonus scheme – bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too! Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months. We will help you get to work too! We have a great cycle‑to‑work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Previous experience in a retail position at Supervisor or Key Holder level is essential for this role. A genuine passion for delivering outstanding customer service is essential. Experience in managing stock, operations and visual merchandising is highly desirable. Proven ability to consistently prioritise customer service while achieving excellent sales results. Experience with coaching and training individual KPI performance.
Supervisor in Reading employer: Charles Tyrwhitt
Join a dynamic and supportive team as a Supervisor, where your leadership will inspire the sales team to achieve exceptional results while fostering a vibrant store culture. With a strong emphasis on professional development through the Tyrwhitt Academy, alongside benefits like a generous bonus scheme, uniform allowance, and fun team-building activities, this role offers a rewarding environment for those passionate about customer service and team success. Located in a thriving area, you'll enjoy flexible working hours and additional perks such as a cycle-to-work scheme and relocation packages, making it an excellent place to grow your career.
