At a Glance
- Tasks: Deliver top-notch customer service and help boost sales in our Norwich store.
- Company: Join a creative and entrepreneurial team at CT, where collaboration is key.
- Benefits: Enjoy competitive pay, bonuses, uniform allowance, and fun team activities.
- Other info: Flexible hours, professional development through the Tyrwhitt Academy, and a fun work environment.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Retail or hospitality experience with a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
We're on the lookout for a Sales Assistant who will be working with Chris and the Team in our Norwich store. The contract available is 12 hours per week (overtime also available). Our ideal candidate will have availability on weekdays and weekends, including evening shifts and bank holidays.
What you will be doing:
- As a Sales Assistant at CT, you'll be responsible for offering exceptional customer service and maximising sales and KPI targets.
- Customer service is really important to us so you'll be given expert product and selling skills knowledge to help you achieve this, and ensure you are up to date with the latest store ranges and promotions.
- As a member of the wider sales team, you will support and actively collaborate with your colleagues which will build towards the efficiency of the team and store's success.
- You'll be expected to perform some stock related tasks such as stock and accuracy checks, replenishment, and processing deliveries.
- Ensuring high visual merchandising and store housekeeping standards consistently, adhering to VM and Health and Safety guidelines.
We are looking for:
- How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
- As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success.
- Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro‑active approach to their work.
- Previous experience in a retail or hospitality setting with a focus on customer service.
- High levels of enthusiasm, drive, and motivation.
- Strong interpersonal and communication skills.
- Ability to work confidently alone while contributing positively to a team environment.
- Quickly building rapport with customers.
- Ability to provide exceptional customer service.
Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too! Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months. We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores. We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Sales Assistant in Norwich employer: Charles Tyrwhitt
At CT, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Norwich store where teamwork and collaboration are at the heart of everything we do. With a strong focus on employee growth through the Tyrwhitt Academy, generous benefits like a uniform allowance and a fun fund for social activities, and a rewarding bonus scheme, we ensure that our Sales Assistants not only thrive in their roles but also enjoy a fulfilling and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Norwich
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Charles Tyrwhitt, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Charles Tyrwhitt that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Charles Tyrwhitt will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Charles Tyrwhitt and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Charles Tyrwhitt
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Charles Tyrwhitt, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Charles Tyrwhitt!
