At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with charm and wit.
- Company: Join a fun, entrepreneurial team at Charles Tyrwhitt.
- Benefits: Competitive salary, bonuses, staff discounts, and hybrid working after training.
- Other info: Enjoy legendary parties and a supportive, engaging work culture.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Fluent communication skills and a passion for helping people.
The predicted salary is between 20790 - 25410 £ per year.
The Role
We deliver excellent customer service with charm and wit.
We are brave and always go the extra mile to make every detail count and every customer happy.
You will represent our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.
- Start Date & Shift Patterns
- The start date for this role is 7 September 2026 , so we are looking for candidates who are immediately available to start.
- Available shift patterns are 9:00am to 6:00pm, and 3:00pm to 12:00am.
- All full-time contracts include weekend working, with colleagues working alternate weekends.
- All new starters are required to complete mandatory training on a full-time basis, 11:00am to 8:00pm, from Monday 7 September to Friday 18 September 2026.
- Candidates must be able to attend all training dates throughout this period, and their shifts the following four weeks.
Therefore, we are unable to approve annual leave requests within this timeframe.
- What You Will Be Doing
- We are customer-obsessed and place the customer at the heart of everything we do.
You will support our English-speaking customers by taking orders over the phone, managing enquiries, and resolving issues across all contact channels, including phone, email, and web chat.
- You will provide a high standard of written and verbal communication in English, ensuring all customer interactions are clear, accurate, and culturally appropriate.
- You will support the team with ad hoc administrative tasks as required to ensure the smooth running of the customer service function.
- To ensure we deliver the best possible service, you will work towards agreed performance targets, including TPH (transactions per hour) and CSAT (customer satisfaction scores).
- You will handle customer queries with the aim of achieving first-contact resolution across all channels, whether by phone, email, or web chat.
- What we are looking for
- First Class fluent communication skills in both verbal and written.
- A charming and engaging telephone manner.
- A love for teamwork.
• A genuine desire to help our customers‿They love to talk to us!
- Passionate about people (being a people person will go a long way here).
- Flexible availability for shifts (including evenings and weekends).
- Previous experience in a similar or customer facing role would be beneficial.
- Competent navigating a PC and using a variety of systems.
- What You Can Expect From Us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- After completing training, colleagues will move to our hybrid working policy, with a minimum of three days per week working from the office.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun.
Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world!
He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt.
A proper shirt.
A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs.
Our purpose is to “make it easy for men to dress well”.
We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion.
We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch.
We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
#J-18808-Ljbffr
Customer Service Representative - Full Time in Milton Keynes employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Full Time in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charles Tyrwhitt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charles Tyrwhitt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Full Time in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charles Tyrwhitt:Your cover letter is your chance to shine! Tell us why you want to work at Charles Tyrwhitt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charles Tyrwhitt!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
