Supervisor in Marlow

The role at Charles Tyrwhitt supports our purpose to “Make it easy for men to dress well.” We are looking for a Supervisor to join Francesca and the Team in our store in Marlow. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

The Supervisor role is an important function in the store’s leadership structure. The main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, and championing colleague engagement while leading by example. The Supervisor will be an expert on CT product, customer service and selling skills, and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Apart from this, the Supervisor will assist with managing some operational, compliance and administrative tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

Required Skills And Experience

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Experience in managing stock, operations and visual merchandising is highly desirable
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

What You Can Expect From Us

• Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
• Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development.
• Training supports you with product knowledge, customer service and other training needs.
• Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.