At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Charles Tyrwhitt, a brand known for quality shirts and a fun work culture.
- Benefits: Enjoy bonuses, uniform allowance, cycle schemes, and professional development opportunities.
- Other info: Dynamic environment with a focus on teamwork, fun, and career growth.
- Why this job: Be part of a growing team that values leadership and customer service excellence.
- Qualifications: Proven retail management experience with strong leadership and analytical skills.
The predicted salary is between 30000 - 35000 £ per year.
As Charles Tyrwhitt continues to grow, we're always looking to connect with exceptional retail leaders who share our passion for delivering outstanding customer experiences and developing high‑performing teams. We're building our network of Store Manager talent across London for upcoming opportunities within our store portfolio. Whilst a specific vacancy may not be available today, we're keen to hear from experienced retail leaders who are interested in joining us as new opportunities arise over the coming months. If you're passionate about leading from the front, driving commercial success and creating a great environment for both customers and colleagues, we'd love to hear from you.
What You Will Be Doing
- The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge.
- Within the role you will recruit, nurture and retain the best talent for CT and your store.
- You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
- You will identify sales opportunities and generate corporate activity and new business, alongside building strong relationships with your peers and Head Office departments - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
- You’ll make commercial decisions to support the store, particularly for VM where our VM team will support and ensure that the visuals reflect brand identity.
- You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.
What We Are Looking For
- Proven experience as a Store Manager with the ability to lead, coach, and inspire a high‑performing team to achieve strong results.
- Excellent customer service and relationship‑building skills with customers and stakeholders.
- Highly commercial with strong analytical skills.
- Strong planning and organiser abilities, maintaining a clear long‑term vision.
- Highly commercial mindset with strong analytical, oral, and written communication skills.
- Stock management and loss prevention experience.
- Knowledge of understanding systems with a good understanding of Microsoft Office.
- Strong relationship building skills and stakeholder/customer management.
What You Can Expect
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.
- We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’ When it comes to our people, we really do “Give a shirt”. Tyrwhitteers are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE‑liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Store Manager - London *FUTURE OPPORTUNITIES* employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer that fosters a vibrant and engaging work culture, where retail leaders can thrive. With a strong emphasis on professional development through the Tyrwhitt Academy, employees benefit from tailored training and apprenticeship opportunities while enjoying a fun atmosphere supported by team-building activities and a generous bonus scheme. Located in London, we offer unique advantages such as a uniform allowance, cycle to work schemes, and relocation packages, making it an attractive place for passionate individuals to grow their careers in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - London *FUTURE OPPORTUNITIES*
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
We think you need these skills to ace Store Manager - London *FUTURE OPPORTUNITIES*
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
