At a Glance
- Tasks: Support the Central Merchandising team with admin tasks and streamline processes for Custom Shirts.
- Company: Join Charles Tyrwhitt, a brand dedicated to helping men dress well.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and a fun work environment.
- Other info: Hybrid working model with exciting social events and a focus on sustainability.
- Why this job: Be part of a creative team that values collaboration and innovation.
- Qualifications: Retail experience preferred; strong communication and analytical skills required.
The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a Central Merchandising Admin Assistant who will be working with Charles from our Central Merchandising team.
What you will be doing
The primary purposes of the Central Merchandising Admin Assistant are to provide admin support for the Retail and Online Custom Shirts offer, set up and maintain Catalogue Flat-plans, to assist in the management of Price Files and support the wider Merchandising team.
Key Responsibilities
Custom Shirts
- Raising Retail Custom Shirt orders and being the key point of contact between the Stores and the Supplier
- Administrative support for the online Custom Shirts offer, managing queries through the Custom Shirts inbox and liaising with Customer Services
- Continuous improvement by streamlining current processes on Custom to increase efficiency
- Monitoring fabric stock levels and maintaining order limits
- Ensure marketing campaigns can be fully supported from a stock perspective
- Support the set up and launch of new fabrics
- Process Custom invoices and manage Custom invoice reconciliation with the Accounts team
- Liaise with the Technical team on any supplier challenges and manage communications throughout investigations and conclusions
Catalogue Admin
- Ensure completion of catalogue flat plans with accurate data based on the running orders supplied by Marketing and ensure a timely handover to the Catalogue Design team
- Liaise between Buying, Core Merchandising, Marketing and Catalogue Design on stock availability
- Manage the Catalogue checking process, working closely with the Buying and Merchandising teams
- Develop a robust understanding of how catalogues are produced and the associated critical path
Pricing
- Maintain pricing to always ensure accuracy for all markets, under guidance from the Assistant Merch Analyst
- Develop a robust understanding of pricing policies and processes
- Set up new season Price Files in line with critical path
- Manage master data for all currencies and territories
- Ensure a timely handover of Price Files to Catalogue Design and Web teams
- Contribute towards continuous improvement by streamlining current Pricing Processes to increase efficiency
Core Merchandising
- Setting up accurate size breakdowns and raising purchase orders in line with internal and supplier critical paths
- Completing seasonal sizing analysis and propose size curve or size range updates
- Maintaining up-to‑date delivery schedules and escalating any risks
- Acting as the main contact for suppliers on delivery matters
- Reconciling invoices by exception with Finance
- Creating and updating key departmental reports
General
- Support the wider team as required with ad hoc analysis and/or reporting
- Deputise for the Assistant Merchandiser during absence periods
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‑active approach to their work.
Required Skills and Experience
- Retail experience preferred but not essential
- Strong interpersonal and communication skills – ability to build relationships across functions
- Takes initiative, with an interest in problem solving and logical thinking
- A proactive, can do approach
- Ability to plan and prioritise workload
- Attention to detail
- Strong numerical, analytical and interpretive skills
- Proficient Excel skills
- Maths GCSE grade 6 or above
What you can expect from us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
#J-18808-Ljbffr
Merchandising Admin Assistant (Central) in London employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Merchandising Admin Assistant (Central) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
We think you need these skills to ace Merchandising Admin Assistant (Central) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
