HR Business Partner in London

The primary role is to deliver the People agenda within the Retail directorate and support the UK store estate with all people related matters. This includes managing ER cases in a timely and professional manner in line with policies and procedures, while remaining pragmatic to business needs. As the first point of contact for Retail, the role will partner with the Director of Retail and the senior Retail team on strategic matters. The position involves travelling to the retail store estate across the UK, France & Ireland.

The Retail People Partner is responsible for delivering the People agenda in Retail and supporting our UK store estate with all people related matters. This includes successfully managing ER cases, coaching managers on Conduct, Capability and Attendance, and ensuring processes are followed effectively and efficiently.

We align with CT's 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". We are looking for hard working individuals with a pro-active approach who can thrive in a collaborative environment and drive change.

• HR point of contact for Retail managers and key contact for the Retail Leadership Team (Head of Retail and Regional Managers).
• Support Store Managers with ER activities (coaching on Conduct, Capability and Attendance) and ensure processes are followed.
• Champion BE-liefs in all interactions with Retail and embed them throughout the business area.
• Support Retail leaders to develop Culture Amp action plans and hold them to deliver, recognising Employee Engagement's role in business success.
• Oversee the end-to-end talent management process for Retail, ensuring succession plans for key Retail roles (stores and Head Office).
• Collaborate with the Retail Recruiter to recruit top talent across the business area.
• Collect and analyse KPIs/reporting for Retail, identify trends/root causes, and work with the Retail Leadership Team to address issues (e.g., turnover, paid/unpaid absence, engagement, learning and development).
• Ensure induction plans are in place for Retail colleagues.
• Carry out/review exit survey data for Retail and feed insights into KPI reporting and stakeholder decisions.
• Deliver the CT-wide People Plan with design and implementation of the Retail People Plan alongside the Senior People Partner and HR Director.
• Partner with L&D and Retail Leadership Team to complete learning needs analysis for the store estate and deploy development activities to drive profitability.
• Support the wider HR team to deliver corporate events and activities outside of your business area.
• Carry out other ad-hoc tasks as required and instructed by the Senior People Partner.

• Experience within a similar role within a retail or hospitality environment.
• Good level of numeracy.
• Efficient, organised and adaptable.
• Quickly able to build effective relationships.
• Ability to communicate effectively and provide quality client services to internal/external stakeholders.
• Understanding of employment law and experience of practical application.
• A capable and experienced coach to client group.
• Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint.
• Ideally fully or partly CIPD qualified or qualified by experience.

What you can expect from us: Competitive salary and excellent bonus scheme. An entrepreneurial environment with encouragement to try things and make changes to drive the business forward. Staff Discount from your 1st day, also from The White Company! Hybrid working policy: 3-4 days in the office per week (14 days onsite across a 4-week period, with Mondays as set office days). Partnership with charities and sustainability partners; giving back is part of our ethos. HQ culture includes social events; CT Social Team organises activities and parties.

Who We Are: Charles Tyrwhitt aims to make it easy for men to dress well. Our purpose is to provide a wardrobe solution for every occasion with a focus on quality shirts and more. We are a London-based brand with stores in the UK, France and the United States, and a Global Head Office in London. We are committed to doing the right thing—sustainably producing our products, supporting our people, customers, and suppliers, and giving back to charity. Tyrwhitteers (our people) are diverse, passionate and entrepreneurial, guided by our 3 BE-liefs: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".