Dual-Site Store Manager - Cannon St & Lime St (London)

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can’t do that without our specialist teams. This time, we’re on the lookout for a Dual Site Store Manager to work with the London Area Manager and the Teams in the Lime Street and Cannon Street stores.

As the Dual‐Site Manager of Cannon Street and Lime Street, you will take ownership of two established, high‐volume City stores serving a predominantly corporate customer base, leading and developing your teams to exceed KPIs, sales and profit targets, whilst fostering a high‐performance, customer‐first culture. You will take full ownership of controllable costs, payroll and budgets, ensuring efficient management in line with company expectations.

By championing exceptional service standards and ensuring your teams are fully aligned on customer experience principles, promotions and product knowledge, you will deliver a consistently premium brand experience. Using commercial reports, VM directives and training tools, you will make confident, data‐led decisions to drive trading performance, maximise sales opportunities and maintain outstanding visual and operational standards.

You will build strong relationships across stores and Head Office to collaborate on stock control, layout, promotions and people development, influencing positive change and sharing best practice. Alongside this, you will recruit, develop and retain high‐calibre talent, recognise exceptional performance, champion colleague engagement and ensure full compliance with company policies, health and safety and security procedures.

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‐active approach to their work.

Required Skills & Experience

• Previous retail management experience in a £2.5m turnover environment (essential)
• Proven ability to lead, coach and motivate teams, fostering engagement and a culture of progression while managing under‐performance constructively through clear expectations, supportive coaching and appropriate performance processes
• A proven track record of driving sales in a commercially driven environment
• Proven strategic planning skills and an ability to maintain long‐term vision whilst remaining responsive to business needs
• Highly commercial, with strong analytical skills
• Well‐developed oral and written communication skills sufficient to influence, persuade and negotiate at all levels both within and outside the organisation
• High levels of organisation and a structured approach to managing a store team, demonstrating a passion for shop floor management (including driving sales, ensuring the highest levels of customer service and VM are maintained and sales opportunities are optimised)

What you can expect from us:

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.