At a Glance
- Tasks: Provide hands-on 1st and 2nd line IT support across various business locations.
- Company: Join a dynamic team at Charles Tyrwhitt, known for its fun and engaging culture.
- Benefits: Competitive salary, excellent bonuses, staff discounts, and hybrid working options.
- Other info: Enjoy legendary parties and a culture that values giving back to the community.
- Why this job: Be a trusted partner, improve user experience, and make a real impact in IT support.
- Qualifications: Customer-focused with service desk experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an IT Service Desk Engineer to join our Service Delivery team. This is not just a ticket-logging role - you’ll be a visible, trusted partner to the business, providing hands-on 1st and 2nd line support across our head office, retail stores, distribution centre, and contact centre. You’ll combine technical expertise with outstanding customer service, taking ownership of issues through to resolution and continually improving the end-user experience.
What You Will Be Doing
- Deliver Great Service
- Provide responsive 1st and 2nd line support to colleagues across the business
- Log, manage, and resolve incidents and requests with a focus on first-time fix
- Keep users informed with clear, professional updates throughout
- Go Beyond the Ticket
- Identify recurring issues and work towards root cause resolution
- Contribute to continuous service improvement and knowledge sharing
- Produce clear documentation and user-friendly guides
- Collaborate Across the Business
- Build strong working relationships with colleagues at all levels
- Work closely with internal teams and third-party suppliers to resolve issues
- Support key business systems across retail, warehouse, and office environments
- Hands-On Technical Support
- Build, configure, and support laptops, desktops, printers, and thin clients
- Support a Citrix-based desktop environment
- Assist with maintaining stable, secure, and well-managed infrastructure
What We Are Looking For
- Customer-focused: You’re approachable, proactive, and genuinely enjoy helping people
- Ownership mindset: You take responsibility and see tasks through to completion
- Collaborative: You work well within a team and across departments
- Resilient & organised: You can prioritise effectively in a fast-paced environment
- Experience in a service desk or customer-facing IT support role
- Analytical and methodical with a natural problem-solving mindset
- Comfortable working in a multi-site, fast-paced environment (retail experience advantageous)
- Strong communication skills—both written and verbal
Technical Experience
- Windows operating systems
- Microsoft 365 (Office, Teams, Exchange)
- Networking basics (DHCP, DNS)
- Group Policy
- Citrix (XenApp / virtual desktop environments)
- Endpoint management (MECM / SCCM / Intune desirable)
- PowerShell (basic scripting beneficial)
What You Can Expect From Us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’ When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
IT Service Desk Engineer employer: Charles Tyrwhitt
At Charles Tyrwhitt, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that encourages innovation and collaboration. As an IT Service Desk Engineer, you'll enjoy competitive salaries, a generous bonus scheme, and the opportunity to work in a hybrid environment that promotes work-life balance. With a strong focus on employee growth, fun social events, and a commitment to giving back to the community, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Charles Tyrwhitt values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Charles Tyrwhitt might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Charles Tyrwhitt!
✨Direct Apply to Charles Tyrwhitt
Let's not forget to apply directly through the Charles Tyrwhitt website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Charles Tyrwhitt.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Charles Tyrwhitt. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Charles Tyrwhitt
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
