At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver excellent customer service.
- Company: Join a fun and dynamic retail environment at Cheshire Oaks.
- Benefits: Quarterly bonuses, uniform allowance, cycle to work scheme, and professional development opportunities.
- Other info: Enjoy regular team-building events and access to apprenticeship qualifications while earning.
- Why this job: Make a real impact by coaching a passionate team and creating a winning store atmosphere.
- Qualifications: Retail experience at Supervisor level and a passion for outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Role
We're on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
What you will be doing
The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPIs, and deliver first-class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves. Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
Required Skills and Experience
- Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
- A genuine passion for delivering outstanding customer service is essential
- Experience in managing stock, operations and visual merchandising is highly desirable
- Proven ability to consistently prioritise customer service while achieving excellent sales results
- Experience with coaching and training individual KPI performance
What you can expect from us
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Fun at work – each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
- Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Supervisor - Cheshire Oaks (40 Hours) in Ellesmere Port employer: Charles Tyrwhitt
As a Supervisor at our Cheshire Oaks store, you'll be part of a vibrant team that prioritises both customer satisfaction and colleague development. We offer an excellent bonus scheme, a fun work environment with regular team-building activities, and robust training opportunities through the Tyrwhitt Academy to help you grow professionally while enjoying your role. Join us for a rewarding career where your contributions are valued and celebrated.
