At a Glance
- Tasks: Deliver exceptional customer service and help maximise sales in our Edinburgh store.
- Company: Join Charles Tyrwhitt, a brand dedicated to making men dress well.
- Benefits: Enjoy a competitive bonus scheme, uniform allowance, and professional development opportunities.
- Other info: Flexible shifts available, with opportunities for overtime and career advancement.
- Why this job: Be part of a fun, collaborative team that values your input and growth.
- Qualifications: Previous retail or hospitality experience with a passion for customer service.
The predicted salary is between 10 - 13 € per hour.
At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can’t do that without our specialist teams. This time, we’re on the lookout for a Sales Assistant who will be working with Jordan and the Team in our Edinburgh store. This contract available is 16 hours per week (overtime also available). We’re looking for flexibility to work 3-4 shifts per week, including weekends.
As a Sales Assistant at CT, you’ll be responsible for offering exceptional customer service and maximising sales and KPI targets. Customer service is really important to us so you’ll be given expert product and selling skills knowledge to help you achieve this, and ensure you are up to date with the latest store ranges and promotions. As a member of the wider sales team, you will support and actively collaborate with your colleagues which will build towards the efficiency of the team and store’s success.
You’ll be expected to perform some stock related tasks such as stock and accuracy checks, replenishment, and processing deliveries. Of course, there’s also parts to the role that include ensuring high visual merchandising and store housekeeping standards consistently, adhering to VM and Health and Safety guidelines.
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‐active approach to their work.
Required Skills and Experience:
- Previous experience in a retail or hospitality setting with a focus on customer service
- High levels of enthusiasm, drive, and motivation
- Strong interpersonal and communication skills
- Ability to work confidently alone while contributing positively to a team environment
- Quickly building rapport with customers
- Ability to provide exceptional customer service
As well as all the core benefits, UK Retail colleagues also get the following:
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
Sales Assistant - Edinburgh (16 Hours) employer: Charles Tyrwhitt
At Charles Tyrwhitt, we pride ourselves on creating a vibrant and supportive work environment in our Edinburgh store, where teamwork and exceptional customer service are at the heart of what we do. With flexible hours, a generous bonus scheme, and opportunities for professional development through the Tyrwhitt Academy, we empower our Sales Assistants to thrive both personally and professionally. Join us and be part of a fun, engaging culture that values your contributions and encourages you to 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Edinburgh (16 Hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Tyrwhitt. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission to help men dress well.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Show off your teamwork spirit! Charles Tyrwhitt values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any instances where you supported your colleagues or contributed to a positive team environment.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re serious about becoming part of the Tyrwhitt family!
We think you need these skills to ace Sales Assistant - Edinburgh (16 Hours)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values at Charles Tyrwhitt.
Tailor Your Application:Make sure to tailor your application to the Sales Assistant role. Highlight any previous experience in retail or hospitality, especially focusing on customer service. We love seeing how your skills can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Tyrwhitt
✨Know the Brand
Before your interview, take some time to research Charles Tyrwhitt. Understand their mission to 'make it easy for men to dress well' and be ready to discuss how you can contribute to that goal. Familiarising yourself with their latest products and promotions will show your enthusiasm and commitment.
✨Showcase Your Customer Service Skills
As a Sales Assistant, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a customer. Think about how you can demonstrate your ability to build rapport quickly and provide a memorable shopping experience.
✨Emphasise Teamwork
Collaboration is important at Charles Tyrwhitt. Be ready to share experiences where you worked effectively in a team. Highlight your ability to support colleagues and contribute positively to a team environment, as this aligns with their values of being together and driving change.
✨Be Ready for Practical Questions
Expect questions related to stock management and visual merchandising. Brush up on your knowledge of these areas and think about how you can maintain high standards in store housekeeping. Showing that you understand the operational side of the role will set you apart.
