At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with charm and wit.
- Company: Join a fun, entrepreneurial team at Charles Tyrwhitt.
- Benefits: Competitive salary, bonuses, staff discounts, and hybrid working after training.
- Other info: Enjoy legendary parties and a culture that values giving back.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Fluent communication skills, teamwork spirit, and a passion for helping others.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Role
We deliver excellent customer service with charm and wit.
We are brave and always go the extra mile to make every detail count and every customer happy.
You will represent our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.
- Start Date & Shift Patterns
- The start date for this role is
- 7 September 2026
, so we are looking for candidates who are immediately available to start.
- Available shift patterns are 9:00am to 3:00pm, and 6:00pm to 12:00am.
- Colleagues will usually follow a fixed pattern of either Tuesday to Saturday or Sunday to Thursday, although an alternate weekend pattern can be accommodated where needed.
- All roles include some weekend working, so we are unable to offer Monday to Friday only contracts.
- All new starters are required to complete mandatory training on a full-time basis, 11:00am – 8:00pm, from Monday 7 September to Friday 18 September 2026.
- Candidates must be able to attend all training dates throughout this period, and their shifts the following four weeks.
Therefore, we are unable to approve annual leave requests within this timeframe.
- What You Will Be Doing
- We are customer-obsessed and place the customer at the heart of everything we do.
You will support our English-speaking customers by taking orders over the phone, managing enquiries, and resolving issues across all contact channels, including phone, email, and web chat.
- You will provide a high standard of written and verbal communication in English, ensuring all customer interactions are clear, accurate, and culturally appropriate.
- You will support the team with ad hoc administrative tasks as required to ensure the smooth running of the customer service function.
- To ensure we deliver the best possible service, you will work towards agreed performance targets, including TPH (transactions per hour) and CSAT (customer satisfaction scores).
- You will handle customer queries with the aim of achieving first-contact resolution across all channels, whether by phone, email, or web chat.
- What we are looking for
- First Class fluent communication skills in both verbal and written.
- A charming and engaging telephone manner.
- A love for teamwork.
• A genuine desire to help our customers They love to talk to us!
- Passionate about people (being a people person will go a long way here).
- Flexible availability for shifts (including evenings and weekends).
- Previous experience in a similar or customer facing role would be beneficial.
- Competent navigating a PC and using a variety of systems.
- What You Can Expect From Us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- After completing training, colleagues will move to our hybrid working policy, with a minimum of three days per week working from the office.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun.
Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world!
He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt.
A proper shirt.
A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs.
Our purpose is to “make it easy for men to dress well”.
We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion.
We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch.
We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
#J-18808-Ljbffr
Customer Service Representative - Part Time employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Charles Tyrwhitt and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Charles Tyrwhitt and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Charles Tyrwhitt.
Get Familiar with Our Brand:Before applying, take some time to learn about Charles Tyrwhitt and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Charles Tyrwhitt
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Charles Tyrwhitt.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Charles Tyrwhitt will surely appreciate.
