Project Manager - PLM Implementation in City of Westminster

We are on the lookout for a Project Manager to lead the end‑to‑end implementation of a Product Lifecycle Management (PLM) system for Charles Tyrwhitt ensuring delivery of a scalable, user‑led solution that becomes the single source of truth for product data and processes across Buying, Design, Merchandising, Technical and Supply Chain. This role will oversee delivery from initial discovery through to go‑live and post‑launch stabilisation, driving both technology implementation and business transformation in how product is created, managed and delivered to market.

Responsibilities

• Programme Ownership & Delivery – own end‑to‑end delivery of the PLM implementation including scope, timeline, budget, governance and reporting. Establish and maintain a clear project plan covering all phases (discovery, design, build, test, go‑live, post go‑live support). Lead governance forums, steering committees and stakeholder decision‑making.
• Business Process Transformation (Product Lifecycle) – map current (“as is”) product development workflows and design future (“to be”) processes within PLM across: product creation and range planning, tech packs and BOMs, sampling and approvals, costing and critical path management, supplier collaboration. Ensure PLM reflects how product teams actually work, improving efficiency and reducing manual processes.
• Phase 2 – link with Third Party and Web teams to roll out Third Party Range Plans, DAM and PIM.
• Vendor & Technology Delivery – act as the primary interface with the PLM vendor (Bombiix) and implementation partners. Lead requirements definition workshops and solution configuration. Oversee system configuration, testing and deployment. Coordinate integrations where required (e.g. ERP, product database, planning tools).
• Data, Migration & Governance – define the product data model and standards required for PLM success. Lead data cleansing, migration and cutover planning. Establish long‑term data ownership and governance processes.
• DPP & Regulatory Readiness – ensure PLM implementation supports capture of product data required for Digital Product Passport and traceability initiatives (e.g. Textile EPR).
• Change Management & Adoption – develop and deliver a structured change and communications plan across all product teams. Build a network of “super‑users” to champion adoption across functions. Lead training strategy and rollout aligned to go‑live and business calendar.
• Testing, Go‑Live & Stabilisation – manage end‑to‑end testing with real product scenarios. Oversee go‑live planning, execution and post‑go‑live support, ensuring minimal disruption to trading and product lifecycle timelines.
• Stakeholder Management – liaise with other relevant internal teams; manage onboarding of suppliers into PLM workflows and processes.

Key Deliverables

• End‑to‑end project plan and governance structure
• Business process maps (current and future state)
• Configured PLM system aligned to business requirements
• Data migration and cutover plan
• Training and adoption plan
• Successful go‑live and stabilisation

Qualifications

• Experience of using PLM system
• Strong project management capability; ability to manage complex, cross‑functional stakeholders
• Experience working within retail, fashion or product‑led environments, or similar multi‑stage product lifecycles
• Previous PLM implementation experience (fashion/apparel strongly preferred)
• Buying, Design or Tech background
• Understanding of range planning / product development processes
• Knowledge of product data, PIM, or ERP integrations
• Understanding of supplier collaboration workflows
• Familiarity with DPP concepts or sustainability data
• Structured and highly organised with strong planning capability
• Confident communicator across all levels of the business
• Strong problem‑solving and decision‑making skills
• Highly collaborative, able to bring multiple teams together
• Change agent with a focus on adoption, not just delivery

Benefits

• Competitive salary and excellent bonus scheme.
• Hybrid working policy: work from the office 3‑4 days per week (14 days onsite across a 4‑week period, and Monday’s are our set days in the office).
• Staff discount from your 1st day, not just at CT but also from The White Company.