At a Glance
- Tasks: Lead a dynamic retail team to drive sales and deliver exceptional customer service.
- Company: Join a fun and innovative brand known for quality shirts and a collaborative culture.
- Benefits: Enjoy a competitive bonus scheme, uniform allowance, and professional development opportunities.
- Other info: Be part of a diverse team that values creativity and teamwork.
- Why this job: Make a real impact in a vibrant store environment while developing your leadership skills.
- Qualifications: Previous retail management experience and strong coaching abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're on the lookout for an Assistant Store Manager to be responsible for driving sales and KPI performance, delivering exceptional customer service, leading and developing the store team, and supporting the overall commercial and operational success of the store.
The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You'll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach.
Apart from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
What we are looking for:
- Previous retail management experience
- Proven ability to lead, inspire and motivate others to achieve and work to very high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
What you can expect from us:
- Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development.
When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
Retail Store Leader - KPI-Driven, Bonus Eligible in Bracknell employer: Charles Tyrwhitt
At Charles Tyrwhitt, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work culture that empowers our team members to excel. With a strong focus on professional development through the Tyrwhitt Academy, generous bonus schemes, and a fun fund for social activities, we ensure that our employees not only thrive in their roles but also enjoy their time at work. Join us in our mission to make it easy for men to dress well while being part of a diverse and passionate team in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Leader - KPI-Driven, Bonus Eligible in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and products. When you walk into that interview, you want to show them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 2
Practice your selling skills! Since this role is all about driving sales and KPIs, think of ways you can demonstrate your ability to influence and exceed targets during your interview. Bring examples from your past experiences!
✨Tip Number 3
Show off your leadership chops! Be ready to discuss how you've inspired and motivated teams in the past. They want to see that you can lead by example and create a positive atmosphere in the store.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Ask about their training programmes or how they support career development – it’s a win-win!
We think you need these skills to ace Retail Store Leader - KPI-Driven, Bonus Eligible in Bracknell
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous retail management experience. We want to see how you've led teams and inspired others to achieve high standards. Share specific examples that demonstrate your coaching and leadership skills!
Be Commercially Savvy:Since this role is all about driving sales and exceeding KPIs, it’s crucial to showcase your analytical skills. Talk about how you've used data to inform decisions in past roles. We love candidates who can think commercially and understand stock management!
Connect with Our Values:We’re big on our 3 BE’s: 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'. Make sure your application reflects these values. Show us how you embody these principles in your work and how you can contribute to our fun and engaging culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Charles Tyrwhitt
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've successfully driven sales and exceeded targets in your previous positions. This shows that you’re not just familiar with the metrics but can actively contribute to achieving them.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated a team in the past. Think about specific situations where you coached team members to improve their performance or fostered a positive store culture. This will demonstrate your ability to inspire others and align with the company's values.
✨Customer Service is Key
Be ready to talk about your approach to delivering exceptional customer service. Share stories that highlight your relationship-building skills and how you've handled customer feedback effectively. This will show that you embody the 'BE the CUSTOMER' belief and understand the importance of a great customer experience.
✨Familiarise Yourself with the Brand
Research Charles Tyrwhitt and its product offerings thoroughly. Understand their mission and values, and be prepared to discuss how you can contribute to their goal of making it easy for men to dress well. This will reflect your genuine interest in the company and help you stand out as a candidate.
