At a Glance
- Tasks: Lead the sales team to exceed targets and deliver exceptional customer service.
- Company: Dynamic retail brand focused on growth and team culture.
- Benefits: Quarterly bonuses, uniform allowance, cycle to work scheme, and professional development.
- Other info: Enjoy regular team events and opportunities for career advancement.
- Why this job: Join a fun team and make a real impact in a vibrant store environment.
- Qualifications: Proven leadership skills, strong analytical abilities, and excellent relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You'll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution‑led approach.
Apart from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
What We Are Looking For:
- Proven ability to lead, inspire and motivate others to achieve and work to very high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
What You Can Expect:
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores.
- Fun at work – each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development with training supporting product knowledge, customer service and other training needs.
- Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Assistant Store Manager - London *FUTURE OPPORTUNITIES* employer: Charles Tyrwhitt
As an Assistant Store Manager in London, you will thrive in a vibrant work culture that prioritises both professional growth and employee satisfaction. With excellent bonus schemes, a supportive training environment through the Tyrwhitt Academy, and a fun fund for team activities, we ensure that our employees not only excel in their roles but also enjoy their time at work. Join us to build lasting relationships with customers while leading a motivated team in a dynamic retail setting.
