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- Tasks: Lead the sales team, exceed targets, and ensure excellent customer service.
- Company: Join Charles Tyrwhitt, a brand dedicated to helping men dress well with style and quality.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and a fun work environment.
- Why this job: Be part of a collaborative culture that values creativity and personal growth.
- Qualifications: Previous retail management experience and strong leadership skills are essential.
- Other info: Access professional development through the Tyrwhitt Academy and enjoy regular team-building events.
The predicted salary is between 24000 - 36000 ÂŁ per year.
2 days ago Be among the first 25 applicants
The Role
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can\’t do that without our specialist teams.
The Role
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can\’t do that without our specialist teams.
This time, we\’re on the lookout for an Assistant Store Manager to work with Samantha and the Team in our Chelmsford store.
What You Will Be Doing
The Assistant Manager role is a key function in the store\’s leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You\’ll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT\’s service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach.
Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
What We Are Looking For
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE\’s: BE the BOSS, BE the CUSTOMER and BE the BEST.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we\’re looking for hard working people with a proactive approach to their work.
This role specifically requires:
- Previous retail management experience
- Proven ability to lead, inspire and motivate others to achieve and work to very high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
What you can expect from us:
- Competitive salary and an excellent quarterly bonus scheme
- Uniform â retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
- A entrepreneurial environment where youâll be encouraged to try things and make changes to drive the business forward
- Youâll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners – âgiving something backâ is an important part of our ethos
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University â we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to âmake it easy for men to dress wellâ. We take care of a chapâs entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Our spiritual home and flagship store is located on Londonâs famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. Weâre taking a good hard look at our social and environmental impact, and always looking for ways to be better.
âI am Proud and Free to be me!â
When it comes to our people, we really do âGive a shirtâ.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; âBE the BOSSâ, âBE the CUSTOMERâ and âBE the BESTâ.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail Apparel and Fashion
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Assistant Store Manager employer: Charles Tyrwhitt
Contact Detail:
Charles Tyrwhitt Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Assistant Store Manager
âšTip Number 1
Familiarise yourself with Charles Tyrwhitt's brand values and culture. Understanding their '3 BE's' â BE the BOSS, BE the CUSTOMER, and BE the BEST â will help you align your approach during interviews and discussions.
âšTip Number 2
Prepare to discuss your previous retail management experiences in detail. Highlight specific instances where you led a team to exceed sales targets or improved customer service, as these are key aspects of the Assistant Store Manager role.
âšTip Number 3
Showcase your coaching and leadership skills by preparing examples of how you've motivated and developed team members in the past. This will demonstrate your ability to foster a positive store culture.
âšTip Number 4
Research current trends in retail and customer service, especially within the apparel sector. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Assistant Store Manager
Some tips for your application đ«Ą
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your previous retail management experience and provide specific examples of how you've led and motivated a team. Mention any coaching or training you've provided to colleagues, as this is crucial for the role.
Highlight Customer Service Experience: Since customer service is a significant part of the role, include examples of how you've delivered excellent customer experiences in past positions. Discuss any strategies you've implemented to improve customer satisfaction.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role at Charles Tyrwhitt. Use keywords from the job description and demonstrate your understanding of their values, such as 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'.
How to prepare for a job interview at Charles Tyrwhitt
âšKnow the Brand Inside Out
Before your interview, make sure you understand Charles Tyrwhitt's mission and values. Familiarise yourself with their products and customer service approach. This will help you demonstrate your alignment with their ethos during the conversation.
âšShowcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated others or improved team performance. Highlight your coaching abilities and how you've developed team members in previous roles.
âšPrepare for Sales Scenarios
Expect questions about how you would handle specific sales situations or customer interactions. Think of scenarios where you've exceeded sales targets or provided exceptional customer service. Be ready to discuss your strategies and the outcomes.
âšEmphasise Your Analytical Skills
The role requires strong analytical skills for reporting and managing stock. Be prepared to discuss your experience with data analysis and how you've used it to drive sales or improve operational efficiency in previous positions.
