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- Tasks: Manage customer enquiries and resolve product return issues with a focus on service improvement.
- Company: Join Charles Trent, a company dedicated to long-term careers and impactful work.
- Benefits: Enjoy discounted fuel, health plans, 28 days holiday, and increased pension contributions.
- Other info: Work in a supportive environment with opportunities for career growth.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in e-commerce returns and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a detail oriented Administrator to manage customer enquiries about parts that don’t meet requirements, via phone, email and eBay messages. You’ll take ownership of cases, work closely with our warehouse team and help identify trends to improve our service. If you’re organised, a strong communicator and enjoy juggling multiple tasks whilst keeping the customer at the heart of everything you do, this could be a great role for you.
Location: Poole, Dorset
Working Hours: 37.5 hours per week
Working Pattern: Monday – Friday
Reporting to: Customer Service Team Leader
What You’ll Be Doing
- Full ownership, including logging, investigating, and agreeing resolution to all product related returns
- Relationship management of customers, third parties and key stakeholders
- Identify issues and opportunities within the user journey
- Ability to identify and escape any themes or trends, working closely with our Warehouse and Technical team
- Negotiation skills for refund requests
- Demonstrate a trusted customer experience with ability to remain calm with strong listening skills to understand and fulfil customer needs
- Source suitable replacement parts and complete associated paperwork efficiently and in a timely manner.
- Taking ownership of dealing with day-to-day issues – backorders, concerns, shipping issues, booking in, stuck orders
- Effectively communicate with other departments, relaying information, requesting updates on orders and active cases to ensure a smooth process.
What We’re Looking For
- Strong customer focus with experience building and maintaining relationships
- Previous experience in high-volume e-commerce returns essential
- Knowledge of vehicle parts/mechanics and eBay systems desirable
- Confident administration skills with internal and client liaison experience
- Excellent written and verbal communication skills
- Positive, adaptable, and able to work independently
- High attention to detail and strong Excel skills
- Experience with warehouse systems advantageous
Why Join Us?
- Discounted fuel and staff discount on parts from day one!
- Health Cash Plan with Health Shield
- Critical Illness Cover
- Family Day & Community Volunteer Day
- 28 days holiday per year and extra holiday after 3 years’ service
- Increased pension contribution after 5 years
At Charles Trent, we don’t just offer jobs, we offer long term careers with purpose, opportunity, and real impact. If you’re ready to bring experience, structure, precision and a proactive attitude to our team, we’d love to hear from you.
Warranty and Returns Administrator in Poole employer: Charles Trent
Contact Detail:
Charles Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty and Returns Administrator in Poole
✨Tip Number 1
Get to know the company inside out! Research Charles Trent and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and other departments, make sure you can articulate your thoughts clearly. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Warranty and Returns Administrator in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with e-commerce returns and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear, concise language and maybe even share an example of how you’ve effectively resolved a customer issue in the past.
Highlight Your Attention to Detail: As a Warranty and Returns Administrator, being detail-oriented is key. In your application, mention specific instances where your attention to detail made a difference, whether it was in managing returns or ensuring accurate paperwork.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application!
How to prepare for a job interview at Charles Trent
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle parts and mechanics. Familiarise yourself with common issues in e-commerce returns, especially those related to the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts clearly and concisely. Prepare examples of how you've successfully managed customer enquiries or resolved conflicts in the past. This will demonstrate your strong communication skills and customer focus.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Think of specific instances where you’ve juggled various responsibilities while maintaining attention to detail. This will highlight your ability to stay organised and prioritise tasks, which is crucial for this position.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult customer situations or resolving product return issues. Think through your approach to these scenarios and be prepared to explain your thought process. This will show that you can remain calm under pressure and are capable of providing a trusted customer experience.