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For Companies At a Glance
- Tasks: Help customers find the right vehicle parts through calls, emails, and online chats.
- Company: Join Charles Trent, a leading vehicle recycler in the UK, focused on customer satisfaction.
- Benefits: Enjoy uncapped commission, staff discounts, health plans, and extra holidays after service.
- Why this job: Be part of a dynamic team, earn great bonuses, and grow in a forward-thinking company.
- Qualifications: Experience in sales is essential; car knowledge is a bonus but not required.
- Other info: Flexible working hours with opportunities for personal and team incentives.
The predicted salary is between 26000 - 36000 £ per year.
Role Profile – Sales Advisor
Purpose: As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options. You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.
Location: Poole Site, BH12
Salary: £26,500.00 pa
Shift Pattern
- Monday-Friday (rotating weekly pattern):
- Week 1: 8:00am – 4:15pm
- Week 2: 8:45am – 5:00pm
- Weekends (occasional):
- Sundays (WFH, every 2-3 weeks) 9:00am – 1:00pm
Reporting to: Sales Manager
Duties & Responsibilities
- Handle inbound calls, emails, and enquiries across all sales channels, delivering a professional and commercially focused customer experience
- Accurately identify required parts and confirm fitment with customers, ensuring confidence and reducing returns
- Prioritise the sale of own-stock parts before brokering alternatives, maximising availability, margin, and speed to fulfilment
- Quote, negotiate, and close sales in line with pricing and margin guidelines, balancing conversion with profitability
- Proactively upsell warranties and related products to increase basket value and protect the customer experience
- Manage customer interactions through to sale completion, ensuring clarity, ownership, and a smooth journey
- Maintain high standards of communication, responsiveness, and customer experience across all touchpoints
Experience & Essential Qualities
- Exceptional phone and email sales and customer service skills with a high attention to detail
- Strong sales mechanics and behaviours e.g.
- Strng commercial sales capability, including objection handling, negotiation, and closing, with a focus on maximising conversion, average order value, and margin while managing high enquiry volumes efficiently
- Advanced prblem solving and customer handling skills, including identifying correct parts with incomplete information, managing complex or difficult scenarios, and maintaining accuracy across systems and processes
- Excellent interpersonal and communication skills across all mediums
- Active listener with strong customer focus
- Strong administration, numeracy, and IT skills
- Ability to organise, prioritise workload, and meet internal and external deadlines
- Technical knowledge of vehicle parts and accessories is desirable but not essential; full training provided
- Adaptable and open to continuous improvement in processes and systems
Benefits
- Sales Team Commission Bonus Opportunities
- Individual Brokering Bonus – top performers earn £500+ per month
- Individual Warranty Bonus – top performers earn £300+ per month
- OTE: uncapped based on performance!
- Staff discounts on vehicle parts and discounted fuel
- Health Cash Plan after probation
- Critical Illness Cover and Death in Service
- Family Day & Community Volunteer Day
- Extra holiday after 3 years’ service
- Increased pension contributions after 5 years
#J-18808-Ljbffr
Sales Advisor employer: Charles Trent Ltd
Contact Detail:
Charles Trent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the vehicle parts industry. Even if you don't have prior knowledge, doing some research on common car parts and their functions can help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills. Since the role requires you to interact with customers through various channels, consider role-playing scenarios with friends or family to enhance your ability to listen actively and respond effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved a process, as this will demonstrate your capability to handle challenges in a sales environment.
✨Tip Number 4
Highlight your organisational skills. Be prepared to discuss how you manage multiple tasks efficiently, as this is crucial for the fast-paced nature of the Sales Advisor role. Consider sharing specific tools or methods you use to stay organised.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you demonstrated problem-solving skills and effective communication, as these are key for the Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and your enthusiasm for helping customers. Mention specific examples of how you've successfully matched products to customer needs in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as active listening, organisation, and multitasking. If you have any knowledge of car parts, be sure to mention it, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in sales.
How to prepare for a job interview at Charles Trent Ltd
✨Show Your Communication Skills
As a Sales Advisor, you'll need to demonstrate your ability to communicate effectively. Practice articulating your thoughts clearly and confidently, whether it's through role-playing common customer scenarios or discussing your previous experiences in sales.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and your commitment to providing excellent customer service, which is crucial for this role.
✨Demonstrate Passion for Cars
Even if you don't have extensive knowledge of car parts, showing enthusiasm for vehicles can set you apart. Share any personal experiences or interests related to cars, as this will resonate with the interviewers at Charles Trent.
✨Be Ready to Discuss Sales Targets
Since the role involves hitting sales targets, be prepared to discuss your previous achievements in sales. Bring specific numbers or examples that illustrate your ability to meet or exceed goals, and express your eagerness to contribute to the team's success.