Customer Service and Sales Advisor in Poole

Join to apply for the Customer Service and Sales Advisor role at Charles Trent Ltd

This range is provided by Charles Trent Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you a natural communicator, problem solver, and maybe a car enthusiast?
This is your chance to join Charles Trent Ltd, one of the UK’s leading vehicle recyclers. As a Sales Advisor, you’ll be at the heart of our dynamic sales department – helping customers find the right vehicle parts and ensuring every interaction is smooth, professional, and personal.

Why Join Us

• Team Warranty Bonus – average £175/month
• Individual Brokering Bonus – top performers earn £450+ per month
• OTE: £29,000-£32,000+ and rising with performance ‑ uncapped!
• Staff discounts on vehicle parts and discounted fuel
• Health Cash Plan after probation
• Critical Illness Cover and Death in Service
• Family Day & Community Volunteer Day
• Extra holiday after 3 years’ service
• Increased pension contributions after 5 years

What You’ll Be Doing

• Selling used vehicle parts across multiple platforms and achieving sales targets
• Responding to calls, emails, live chats, and eBay enquiries
• Matching the right parts to customer vehicles with precision
• Building rapport and providing honest, helpful advice
• Creating quotes, invoices, and processing payments accurately
• Coordinating collections and deliveries for a seamless experience
• Resolving customer queries efficiently and maintaining excellent service
• Ensuring all standards and processes (including ISO) are followed

Shift Pattern

• Monday‑Friday (rotating weekly pattern):
  • Week 1: 8:00 am – 4:15 pm
  • Week 2: 8:45 am – 5:00 pm
• Weekends (occasional):
  • Saturdays (every 2‑3 weeks): 9:00 am – 1:00 pm
  • Sundays (WFH, every 7‑8 weeks): Paid at 1.5× hourly rate

What We’re Looking For

• Previous experience in a sales environment (automotive experience a plus!)
• Friendly, confident communicator with strong customer focus
• Excellent listening, problem‑solving, and multitasking skills
• Organised and detail‑oriented with solid admin and IT ability
• Eager to learn and grow within a supportive, fast‑paced team
• Knowledge of car parts is beneficial – but not essential (full training provided)

This is your opportunity to grow with a forward‑thinking company that’s driving change in the vehicle recycling industry. If you love working with people, want to earn great bonuses, and be part of a growing team, apply now and let’s get started!