At a Glance
- Tasks: Manage customer enquiries and resolve issues with a focus on satisfaction.
- Company: Join a dynamic team in a supportive environment at our Poole site.
- Benefits: Enjoy staff discounts, health plans, and extra holiday after 3 years.
- Other info: Opportunity for career growth and a proactive, solution-focused work culture.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26500 - 29000 £ per year.
As a Customer Service Specialist, you will be responsible for managing all customer enquiries relating to parts that do not meet expectations, across telephone, email, and marketplace channels. You will take full ownership of cases from initial contact through to resolution, working closely with warehouse and technical teams to deliver a fair, efficient, and customer-focused outcome while identifying trends and opportunities for improvement.
Role Details
- Location: Poole Site, BH12
- Salary: £26,500 - £29,000 per annum
- Working Hours: 37.5 hrs per week
- Reporting Line: Customer Service Team Lead
Key Responsibilities
- Take full ownership of all product-related returns, including logging, investigating, and agreeing appropriate resolutions.
- Build and manage relationships with customers, third parties, and internal stakeholders to resolve cases effectively.
- Identify issues and opportunities within the customer journey and feed back into the wider business.
- Identify and elevate trends or recurring issues, working closely with Warehouse and Technical teams to drive improvements.
- Negotiate refund requests and resolutions in line with company guidelines and commercial considerations.
- Deliver a trusted and professional customer experience, remaining calm and solution-focused in challenging situations.
- Source suitable replacement parts and complete all associated administration accurately and efficiently.
- Take ownership of day-to-day operational issues including backorders, shipping issues, and order concerns.
- Communicate effectively across departments to ensure smooth resolution of cases and clear updates to customers.
Experience & Essential Skills
- Strong customer focus with experience managing and resolving complex customer issues.
- Previous experience in a high-volume ecommerce returns or customer service environment.
- Confident negotiation skills, able to balance customer satisfaction with commercial outcomes.
- Excellent written and verbal communication skills across multiple channels.
- Strong organisational and administrative skills with high attention to detail.
- Ability to manage multiple cases simultaneously and prioritise effectively.
- Comfortable working across systems such as eBay, CRM or ticketing platforms.
- Good understanding of vehicle parts or mechanical knowledge is desirable.
- Highly adaptable with a proactive, solution-focused mindset.
Benefits
- Staff discounts on vehicle parts and discounted fuel.
- Health Cash Plan after probation.
- Critical Illness Cover and Death in Service.
- Family Day & Community Volunteer Day.
- Extra holiday after 3 years’ service.
- Increased pension contributions after 5 years.
Customer Service Specialist-Maternity Cover in Upton employer: Charles Trent Limited
Join our dynamic team in Poole as a Customer Service Specialist, where we prioritise a supportive work culture that values employee growth and development. With competitive benefits including staff discounts, health plans, and opportunities for community engagement, we foster an environment that encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist-Maternity Cover in Upton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Charles Trent Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Charles Trent Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Specialist-Maternity Cover in Upton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Charles Trent Limited.
How to prepare for a job interview at Charles Trent Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Charles Trent Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Charles Trent Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
