At a Glance
- Tasks: Manage customer enquiries and resolve issues related to vehicle parts.
- Company: Join a supportive team at Charles Trent, focused on outstanding customer service.
- Benefits: Competitive salary, staff discounts, health cash plan, and enhanced pension contributions.
- Other info: Enjoy a collaborative culture with opportunities for personal development.
- Why this job: Make a real impact by delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26500 - 29000 £ per year.
Location: Poole, Dorset (BH12)
Department: Customer Service
Reporting to: Customer Service Team Lead
Contract: 12 Month Fixed Term Contract (Maternity Cover)
Hours: 37.5 hours per week
Salary: £26,500 to £29,000 per annum
About the Role
We are looking for a proactive and customer focused Customer Service Specialist to join our Customer Service team on a 12 month fixed term contract to provide maternity cover. In this role, you will take ownership of customer enquiries relating to vehicle parts that do not meet expectations. Managing cases from initial contact through to resolution, you'll work closely with our Warehouse, Technical and Customer Service teams to deliver fair, efficient and commercially appropriate outcomes. This is an excellent opportunity for someone who enjoys problem solving, thrives in a fast paced environment, and is passionate about delivering an outstanding customer experience.
Key Responsibilities
- Take ownership of product related returns, from initial enquiry through to final resolution.
- Investigate customer concerns and agree appropriate outcomes in line with company policies.
- Build positive relationships with customers, suppliers and internal departments.
- Source suitable replacement parts where required.
- Manage refund requests and negotiate resolutions that balance customer satisfaction with commercial considerations.
- Handle day to day operational issues, including back orders, shipping queries and order concerns.
- Communicate clearly with customers through telephone, email and online marketplace platforms.
- Work closely with Warehouse and Technical teams to investigate product issues.
- Accurately maintain customer records and complete all associated administration.
- Identify recurring issues and trends, providing feedback to support continuous improvement across the business.
- Deliver a professional, empathetic and solution focused customer experience at all times.
About You
We're looking for someone who enjoys helping customers, has excellent communication skills, and can confidently manage multiple priorities in a busy environment.
Essential Skills and Experience
- Previous experience within a busy customer service or ecommerce environment.
- Experience managing customer returns, complaints or complex customer enquiries.
- Excellent written and verbal communication skills.
- Strong negotiation and problem solving abilities.
- Highly organised with excellent attention to detail.
- Ability to prioritise and manage multiple cases simultaneously.
- Comfortable using CRM systems, ticketing platforms or online marketplaces such as eBay.
- A proactive approach with a positive, customer first mindset.
Desirable
- Knowledge of vehicle parts or the automotive industry.
- Mechanical understanding or experience working with automotive products.
What We Offer
- Salary of £26,500 to £29,000 per annum
- 37.5 hour working week
- 12 month fixed term contract with a supportive and collaborative team
- Staff discount on vehicle parts
- Discounted fuel
- Health Cash Plan following successful probation
- Critical Illness Cover
- Death in Service benefit
- Family Day
- Community Volunteer Day
- Additional annual leave after 3 years' service
- Enhanced pension contributions after 5 years' service
Why Join Charles Trent?
At Charles Trent, we're committed to delivering outstanding service to our customers while continuously improving the way we work. Joining our Customer Service team means becoming part of a collaborative environment where your ideas are valued, your development is supported, and your contribution makes a real difference.
Customer Service Specialist - 12 Month FTC in Upton employer: Charles Trent Limited
At Charles Trent, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Vehicle Dismantlers. Our modern workshop is equipped with specialist tools, ensuring that you can perform your role safely and effectively while contributing to the circular economy. With benefits like discounted fuel, health perks, and opportunities for career growth, we are committed to fostering a culture of teamwork and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - 12 Month FTC in Upton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Charles Trent Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Charles Trent Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Specialist - 12 Month FTC in Upton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Charles Trent Limited.
How to prepare for a job interview at Charles Trent Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Charles Trent Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Charles Trent Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
