At a Glance
- Tasks: Support compliance processes and manage customer complaints to ensure high standards.
- Company: Join Charles Trent, a forward-thinking company committed to excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic compliance and risk team.
- Why this job: Make a real impact in compliance while building your career.
- Qualifications: Experience in compliance or administration with strong organisational skills.
The predicted salary is between 38250 - 46750 £ per year.
Compliance and Risk Advisor
Location
Poole, Dorset
Department
Compliance and Risk
Reporting to
Head of Compliance and Risk
Hours
Full Time, 35 hours per week, Monday to Friday
About the Role
We are looking for an organised and detail focused
Compliance and Risk Advisor to join our growing Compliance and Risk team.
This is an exciting opportunity to support the continued development of our compliance function, helping maintain our ISO certified management systems while coordinating customer complaints through to resolution.
Working closely with the Head of Compliance and Risk, you’ll play a key role in ensuring our compliance processes remain effective, our documentation is accurately maintained, and our accreditation standards continue to be met.
This is an advisor level position with no line management responsibilities, offering excellent opportunities for development as the business continues to grow and expand its compliance framework.
Key Responsibilities
Compliance and ISO Management
You will
- Maintain ISO management system documentation, registers and evidence files.
- Support internal audits by coordinating schedules, gathering evidence and monitoring corrective and preventive actions.
- Keep compliance records accurate and up to date between external audits.
- Manage version control of compliance policies, procedures and registers.
- Maintain the ISO refresher training schedule and issue reminders to managers.
- Assist with gap analysis and preparation for future ISO accreditations.
- Prepare evidence packs for external audits and certification visits.
- Maintain the compliance calendar, including audit dates, renewals and accreditation milestones.
- Customer Complaint Management
You will
- Act as the first point of contact for customer complaints.
- Maintain the company complaints register.
- Coordinate investigations by liaising with departments across the business.
- Monitor complaints through to resolution within agreed timescales.
- Draft customer acknowledgements and responses where appropriate.
- Escalate complex or sensitive cases to the Head of Compliance and Risk.
- Produce quarterly reports identifying complaint trends and opportunities for improvement.
- General Compliance Support
You will also
- Support the annual policy review programme.
- Monitor policy review dates and compliance deadlines.
- Provide administrative support across the Compliance and Risk function.
- Assist with continuous improvement initiatives and compliance projects as required.
About You
We’re looking for someone who is highly organised, enjoys working with processes, and has a keen eye for detail.
Essential Skills and Experience
- Previous administrative experience within Compliance, Quality, Health and Safety, Governance or a similar environment.
- Working knowledge of ISO management systems such as ISO 9001, ISO 14001 or ISO 45001.
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- High attention to detail with the ability to manage multiple priorities.
- Confident using Microsoft Office, including Excel, Word and Share Point.
- Professional approach when dealing with customer complaints.
- Ability to work independently while contributing as part of a wider team.
Desirable
- Internal ISO Auditor qualification, or willingness to work towards one.
- Experience within manufacturing, logistics, automotive recycling, waste management or another operational environment.
- Experience using compliance or HR systems such as Ceequel.
- An interest in developing a long term career within Compliance, Governance or Risk Management.
What We Offer
- Competitive salary.
- Monday to Friday working pattern, 35 hours per week.
- A newly created role with genuine opportunity to influence and develop compliance processes.
- Direct mentoring and support from the Head of Compliance and Risk.
- Ongoing professional development and training opportunities.
- The opportunity to build a long term career within a growing governance and risk function.
- Company benefits package, including pension and additional employee benefits.
Why Join Charles Trent?
At Charles Trent, we are committed to doing things the right way.
As our business continues to grow, compliance and governance play an increasingly important role in maintaining the high standards our customers, colleagues and partners expect.
This role offers the opportunity to make a genuine impact while developing your career within an ambitious and forward thinking business.
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Compliance and Risk Advisor in Poole employer: Charles Trent Limited
At Charles Trent, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Vehicle Dismantlers. Our modern workshop is equipped with specialist tools, ensuring that you can perform your role safely and effectively while contributing to the circular economy. With benefits like discounted fuel, health perks, and opportunities for career growth, we are committed to fostering a culture of teamwork and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance and Risk Advisor in Poole
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Charles Trent Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance and Risk Advisor in Poole
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Charles Trent Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Charles Trent Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Charles Trent Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
