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For Companies At a Glance
- Tasks: Assess travel insurance claims and provide supportive guidance to customers.
- Company: Join a leading insurance company focused on wellbeing and career growth.
- Benefits: Competitive salary, health cash plan, and free travel insurance.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong computer skills and excellent communication abilities are essential.
- Other info: Inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 26210 - 30300 £ per year.
Our Culture and Growth
- Wellbeing at Our Heart: Our wellbeing champions network has grown tenfold and includes mental health support sessions in partnership with Samaritans, alongside open forums that encourage honest conversations and vulnerability.
- Career Growth & Development: We actively invest in our people through professional qualifications, secondment opportunities, and leadership development programmes—helping you build a meaningful and rewarding career.
- A Track Record of Success: Employee engagement is at an all-time high, and staff turnover has reduced significantly. This means more of our people are progressing internally and gaining new skills and qualifications.
Role Overview
The role involves handling inbound calls from our travel insurance customers and assessing this information in line with policy terms and conditions, ensuring customers receive accurate, compliant, and supportive guidance.
Responsibilities
- Conduct comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide.
- Maintain accurate and detailed documentation of assessments and findings.
- Maintain customer confidentiality.
- Ensure that our company values are upheld.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development; our investment in you allows you to grow and progress for the longer term.
Qualifications & Requirements
- A high level of competency in using computers is a prerequisite.
- Customer service experience—helpful but not essential.
- Ability to work under pressure.
- Ability to record data accurately and efficiently.
- Excellent communication and interpersonal skills to effectively interact with our customers.
- Natural empathy and a flair for making a difference to our travel customers.
For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Benefits
- £26,210 to £30,300
- Free Health Cash Plan worth £1,700 per annum
- Generous high-street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Medical Risk Assessor - Travel Claims (668423) in Weymouth employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Risk Assessor - Travel Claims (668423) in Weymouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Risk Assessor, you'll need to interact with customers effectively. Try role-playing with a friend or family member to get comfortable with explaining complex information clearly and empathetically.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team at Charles Taylor.
We think you need these skills to ace Medical Risk Assessor - Travel Claims (668423) in Weymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Medical Risk Assessor role. Highlight any customer service experience and your ability to work under pressure, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've demonstrated empathy and effective communication in past roles—this will help us see your potential!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us quickly and efficiently, plus you can easily track your application status!
How to prepare for a job interview at Charles Taylor
✨Know the Company Culture
Before your interview, take some time to understand the company's culture and values. They emphasise wellbeing and career growth, so think about how your own values align with theirs. Be ready to discuss how you can contribute to their supportive environment.
✨Showcase Your Communication Skills
As a Medical Risk Assessor, you'll need excellent communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Empathy
This role requires a natural flair for making a difference to customers. Think of instances where you've shown empathy or provided exceptional customer service. Sharing these stories will highlight your suitability for the role and show that you care about the customers' experiences.
✨Prepare for Technical Questions
Since you'll be using an automated system for assessments, brush up on any relevant technical skills. Be prepared to discuss your computer competency and how you handle data accurately. If you have experience with similar systems, make sure to mention it!