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- Tasks: Help customers navigate travel claims and provide support during tough times.
- Company: Join a dynamic team dedicated to making travel easier for everyone.
- Benefits: Enjoy hybrid working, a health cash plan, and free travel insurance.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and customer service experience preferred.
- Other info: Comprehensive training provided to help you grow and succeed.
The predicted salary is between 26210 - 30300 £ per year.
Overview
As a Travel Claims Handler, you\’ll be the first point of contact for customers facing unexpected travel problems. You\’ll listen, empathise, and guide them through the claims process – making a real difference at a difficult time.
Responsibilities
- Assessing claims, confirming policy coverage, and gathering required documentation via phone and email.
- Resolving claims efficiently while delivering excellent customer service.
- Managing a high volume of calls and emails.
- Providing clear, accurate verbal and written guidance throughout the claims process.
Training, visa policy and development
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
Qualifications / Eligibility
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
- Confident communicator with strong telephone skills.
- High level of computer literacy and numerical ability.
- Previous customer service or call centre experience (preferred).
- Organised, detail-focused, and able to work well under pressure.
- Comfortable switching between phone and email communication.
- Naturally empathetic, with a genuine desire to help customers.
- Commitment to training and ongoing professional growth.
Company & Benefits
- Hybrid working (after successful probation)
- Salary: £26,210 – £30,300 DOE
- Career progression and development opportunities
- Free Health Cash Plan worth £1,700 per year
- Generous high-street rewards scheme
- Free travel insurance (subject to eligibility)
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Travel Claims Handler - Customer Service Advisor (668318) employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler - Customer Service Advisor (668318)
✨Tip Number 1
Familiarise yourself with common travel insurance policies and claims processes. Understanding the nuances of different policies will help you provide accurate guidance to customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being able to convey empathy and clarity in your conversations is crucial for success in this role.
✨Tip Number 3
Showcase your ability to manage stress and work under pressure. Prepare examples from your past experiences where you've successfully handled challenging situations, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Research StudySmarter's values and customer service philosophy. Aligning your approach to customer care with our company culture can set you apart and demonstrate that you're a great fit for our team.
We think you need these skills to ace Travel Claims Handler - Customer Service Advisor (668318)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or similar roles. Emphasise skills like empathy, communication, and problem-solving that align with the responsibilities of a Travel Claims Handler.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle claims efficiently. Use specific examples from your past experiences to demonstrate how you can make a difference during difficult times for customers.
Highlight Relevant Skills: In your application, clearly outline your strong telephone skills, computer literacy, and numerical ability. Mention any experience you have with managing high volumes of calls and emails, as this is crucial for the role.
Show Commitment to Growth: Express your enthusiasm for ongoing training and professional development in your application. Mention any previous training or certifications that relate to customer service or claims handling to show you are proactive about your career growth.
How to prepare for a job interview at Charles Taylor
✨Show Empathy
As a Travel Claims Handler, you'll be dealing with customers in distressing situations. Make sure to demonstrate your ability to empathise and connect with them during the interview. Share examples of how you've helped customers in the past.
✨Highlight Communication Skills
Strong communication is key for this role. Be prepared to discuss your experience with both verbal and written communication. You might want to mention specific instances where you effectively resolved issues through clear guidance.
✨Demonstrate Organisational Skills
With a high volume of calls and emails, being organised is crucial. Talk about your methods for managing multiple tasks efficiently. Consider sharing tools or techniques you use to stay on top of your workload.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential travel claim situations and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
