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- Tasks: Help customers navigate travel claims with empathy and efficiency.
- Company: Join Charles Taylor, a global leader in travel and health claims solutions.
- Benefits: Enjoy hybrid working, career growth, and a free health cash plan worth £1,700.
- Why this job: Make a real difference while developing your skills in a supportive team culture.
- Qualifications: Confident communicator with customer service experience and strong computer skills.
- Other info: Participate in immersive taster sessions to get a feel for the role.
The predicted salary is between 22200 - 25800 £ per year.
Travel Claims Handler – Customer Service Advisor
Salary: £26,210 – £30,300 (depending on experience)
Location: Christchurch / Hybrid
Start Date: Monday 13th of October
Step into the role – join our immersive taster sessions in September!
Curious about what it\’s really like to be a Customer Service Advisor at Charles Taylor?
Our upcoming hands-on taster sessions will give you a real feel for the job. You\’ll experience the key aspects of the role, explore both the technical and soft skills needed, learn about our company values, and meet team members who can answer your questions.
Why work with us?
- Comprehensive training – We\’ll equip you with everything you need to succeed.
- Supportive team culture – You\’ll work alongside colleagues who are ready to guide and mentor you.
- Career growth – We actively invest in your professional development.
- Positive workplace – Respect, recognition, and collaboration are at the heart of what we do.
About Charles Taylor Assistance
We\’re a global leader in medical and security assistance, travel risk management, and travel and health claims solutions. We support international insurers and businesses, helping customers when they need it most.
The role
As a Travel Claims Handler, you\’ll be the first point of contact for customers facing unexpected travel problems. You\’ll listen, empathise, and guide them through the claims process – making a real difference at a difficult time.
Some calls can be challenging and emotionally charged. Our customers contact us when their holiday hasn\’t gone to plan, so resilience and empathy are key.
Key responsibilities
- Assessing claims, confirming policy coverage, and gathering required documentation via phone and email.
- Resolving claims efficiently while delivering excellent customer service.
- Managing a high volume of calls and emails.
- Providing clear, accurate verbal and written guidance throughout the claims process.
What we\’re looking for
- Confident communicator with strong telephone skills.
- High level of computer literacy and numerical ability.
- Previous customer service or call centre experience (preferred).
- Organised, detail-focused, and able to work well under pressure.
- Comfortable switching between phone and email communication.
- Naturally empathetic, with a genuine desire to help customers.
- Commitment to training and ongoing professional growth.
Salary & benefits
- Hybrid working (after successful probation)
- Salary: £26,210 – £30,300 DOE
- Career progression and development opportunities
- Free Health Cash Plan worth £1,700 per year
- Generous high-street rewards scheme
- Free travel insurance (subject to eligibility)
- Discounts on home and motor insurance
Our values
- Integrity – We do the right thing
- Collaboration – We are one team
- Agility – We learn, evolve, and adapt
- Care – We are compassionate and human
- Accountability – We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
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Travel Claims Handler - Customer Service Advisor employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler - Customer Service Advisor
✨Tip Number 1
Take advantage of the immersive taster sessions offered by Charles Taylor. These sessions will give you a firsthand experience of the role and help you understand the skills required, which can be invaluable during your interview.
✨Tip Number 2
Familiarise yourself with the company's values such as integrity, collaboration, and care. Demonstrating how you align with these values in your conversations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially any challenging situations you've handled. Highlighting your resilience and empathy will resonate well with the hiring team.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since this role involves managing a high volume of calls, being articulate and confident on the phone will be crucial in making a positive impression.
We think you need these skills to ace Travel Claims Handler - Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Travel Claims Handler position. Understand the key responsibilities and required skills, such as empathy and resilience, which are crucial for this role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and any experience dealing with challenging situations, as these will be important for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle difficult situations. Mention specific examples from your past experiences that demonstrate your skills and alignment with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Service Advisor.
How to prepare for a job interview at Charles Taylor
✨Show Empathy and Resilience
As a Travel Claims Handler, you'll be dealing with customers who are often stressed or upset. Demonstrating your ability to empathise with their situation and showing resilience in handling challenging calls will set you apart.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be prepared to discuss your previous customer service experiences and how you've effectively communicated with clients, both verbally and in writing.
✨Familiarise Yourself with the Company Values
Charles Taylor places a strong emphasis on integrity, collaboration, agility, care, and accountability. Make sure you understand these values and can provide examples of how you embody them in your work.
✨Prepare for Technical Questions
Since the role involves assessing claims and confirming policy coverage, brush up on your knowledge of insurance basics and be ready to answer technical questions related to claims handling.
