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- Tasks: Help customers navigate travel claims with empathy and professionalism.
- Company: Join Charles Taylor Assistance, a leader in travel risk management and claims solutions.
- Benefits: Enjoy hybrid working, a health cash plan, and discounts on insurance.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We value diversity and promote an inclusive workplace culture.
The predicted salary is between 25000 - 29562 £ per year.
We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers.
Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses. As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives. Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It is essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism without taking them personally.
Duties and responsibilities of the Travel Claims Handler:
- Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim.
- Resolving claims efficiently.
- Answering a high call volume of calls and emails.
- Providing the customer with clear verbal and written guidance to ensure that the claim process is first class.
Requirements of the Travel Claims Handler:
- Ability to work the contracted hours and maintain commitment throughout the training period and beyond.
- A high level of competency in using computers is a prerequisite.
- Previous call centre / customer service experience.
- Confident speaking to people on the phone with exceptional communication skills.
- Highly organised under pressure with a strong level of attention to detail.
- Ability to multi-task - switching between high levels of telephone calls and emails.
- Ability to convey information in a simple and clear manner.
- Natural empathy and a flair for making a difference to our travel customers.
Salary and Benefits of the Travel Claims Handler:
- Hybrid working (available after your 6-month probation period has been passed).
- £25,000 - £29,562 per annum.
- Fantastic opportunities for learning, development, and career progression.
- Free Health Cash Plan worth £1700 per annum.
- Generous high-street rewards scheme for family and friends.
- Free travel insurance (subject to qualifying criteria).
- Discounts on home and motor insurance.
Equal Opportunity Employer: Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thing.
COLLABORATION: We are one.
AGILITY: We learn, evolve, and adapt.
CARE: We are compassionate and human.
ACCOUNTABILITY: We take ownership.
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
Travel Claims Handler employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with common travel insurance policies and claims processes. Understanding the typical coverage and exclusions will help you answer questions confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you develop empathy and professionalism, which are crucial for a Travel Claims Handler.
✨Tip Number 3
Research Charles Taylor Assistance and their values. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates and show that you're a good cultural fit.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your ability to handle high-pressure situations and multi-task effectively. This will showcase your organisational skills and resilience, which are key for this role.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Travel Claims Handler. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle claims effectively.
Write a Tailored Cover Letter: In your cover letter, express your empathy and understanding of the challenges faced by customers during their travels. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Charles Taylor
✨Show Empathy and Understanding
As a Travel Claims Handler, you'll be dealing with customers during challenging times. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've handled difficult customer interactions in the past.
✨Highlight Your Communication Skills
Exceptional communication is key for this role. Be prepared to discuss how you convey information clearly and concisely, both verbally and in writing. You might want to practice explaining complex topics in simple terms to showcase this skill.
✨Demonstrate Resilience Under Pressure
The role involves handling a high volume of calls and emails, often from distressed customers. Prepare to talk about how you manage stress and maintain professionalism in tough situations. Sharing specific strategies you've used can be very effective.
✨Familiarise Yourself with the Company Values
Charles Taylor Assistance values integrity, collaboration, agility, care, and accountability. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work.
