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- Tasks: Help customers navigate travel claims with empathy and professionalism.
- Company: Leading insurance services provider in the UK.
- Benefits: Competitive salary, flexible hours, and supportive work environment.
- Why this job: Make a real difference in customers' lives during challenging times.
- Qualifications: Excellent customer service skills and attention to detail required.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 28800 - 48000 £ per year.
A leading insurance services provider in the UK is seeking a Travel Claims Handler. You will be the first point of contact for customers navigating travel claims, guiding them through the process with empathy and professionalism.
Responsibilities include:
- Evaluating claims
- Communicating effectively with clients via phone and email
Ideal candidates should have:
- Excellent customer service skills
- Attention to detail
- The ability to multi-task in a busy environment
This position requires a commitment to helping customers during challenging times, ensuring they have a positive experience with the claims process.
Travel Claims Advisor — Empathetic Customer Support employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Advisor — Empathetic Customer Support
✨Tip Number 1
When you’re prepping for that interview, think about how you can showcase your empathy and customer service skills. We want to hear stories where you’ve gone above and beyond for a customer – it’s all about making that personal connection!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on answering questions clearly and confidently, especially around handling difficult situations. We know you can shine when you show how you handle challenges with grace.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and mission can help you tailor your responses and show that you’re genuinely interested in being part of their team. We love candidates who are passionate about what we do!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who are ready to make a difference in the lives of our customers.
We think you need these skills to ace Travel Claims Advisor — Empathetic Customer Support
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. Share examples of how you've helped others in tough situations, as this is key for a Travel Claims Advisor role.
Be Clear and Concise: We want to see that you can communicate effectively, so keep your application clear and to the point. Avoid jargon and make sure your sentences are easy to read—this will show us you can handle client communications well.
Attention to Detail is Key: Make sure to proofread your application before sending it off. Spelling mistakes or unclear information can give the wrong impression, especially since you'll be evaluating claims and need to be detail-oriented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Charles Taylor
✨Show Your Empathy
As a Travel Claims Advisor, empathy is key. During the interview, share examples of how you've helped customers in difficult situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Know the Claims Process
Familiarise yourself with the travel claims process before the interview. Understanding common challenges and solutions will show that you're proactive and ready to tackle the role head-on. It’ll also help you answer questions more confidently.
✨Highlight Your Multi-Tasking Skills
In a busy environment, multi-tasking is essential. Prepare to discuss specific instances where you've successfully managed multiple tasks at once. This could be juggling customer queries while processing claims or handling administrative duties efficiently.
✨Practice Effective Communication
Since you'll be communicating with clients via phone and email, practice clear and concise communication. Consider doing mock interviews with a friend, focusing on how you articulate your thoughts and respond to questions. This will help you feel more comfortable during the actual interview.
