Team Assistant (Part Time)

The Team Assistant will provide administrative support to the UK CSI Team on the day-to-day running of the business. This is a part-time role for 3 days a week on a hybrid basis, with expected 1 day in the office in London.

Key Responsibilities

• General adjuster support, including being a point of contact for issues with time recording.
• Managing and monitoring of Time-bars.
• Assisting with the arrangement of marketing and client events.
• Building strong relationships with Adjusters, Internal stakeholders, and external clients, where appropriate, and proactively following up on related queries/issues.
• Performing other support activities and providing general assistance to adjusters to ensure the efficient running of the team.
• Coordinating travel arrangements.
• Sending out meeting communications.
• Preparing and proof-reading reports, letters, and general communications with clients.
• Accurately processing and submitting employee expense claims within the expense management system (Expense@Work).
• Producing case-related MI, as required.
• Liaising with billing and treasury team.
• Carrying out Ad Hoc duties and tasks allocated by management.
• Supporting the team in the delivery of external support services.
• Opening new cases, registering them on various core systems, and supporting ongoing management of these cases.
• Ensuring correct case-related expenses and disbursements are entered onto CMA before any invoices are processed.
• Demonstrating and championing Charles Taylor Values: Agility, Integrity, Care, Accountability, and Collaboration.

Required Skills

• Previous experience providing administration/secretarial/PA support in a corporate environment is preferred; however, we are open to considering junior candidates with relevant skills and a willingness to learn.
• Microsoft Office skills, especially Outlook, Word, and Excel at intermediate/expert level.
• Diary management and meeting coordination.
• Data entry and record/file management.
• Travel booking and coordination.
• A great team player, who is also able to work independently.
• Demonstrates attention to detail and a desire to get things done “Right First Time”.
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, with a hands-on approach to getting work done.
• Excellent communication and interpersonal skills.
• Self-motivated and results/deadline orientated.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise helps the global insurance market address its challenges.

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for, and how we behave. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas.

Our Values

• Accountability – We all have a role to play in Charles Taylor’s growth and overall success.
• Agility – We anticipate, prepare for, and adapt to change; it’s how we stay competitive.
• Care – We are approachable and genuinely interested in others.
• Collaboration – We are unique but united in our work.
• Integrity – At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind. We recognise that Diversity, Equity, and Inclusion are essential in enabling us to deliver better insurance outcomes.