Support Executive

The Support Executive will be involved in the delivery of a wide range of support functions to a very high standard. You will be responsible for providing prompt response and update to both Insured and Insurers, as well as providing administrative support to all Loss Adjusters to optimise workflow procedures. The job requires you to be the point of contact for queries, requests and issues. Excellent organisational skills and the ability to prioritise using initiative are essential. This is a part time role for 3 days per week.

Key Responsibilities

• Type reports and correspondence for Loss Adjusters from audio dictation or proof reading and format reports typed by the Adjusters.
• Set up reports in the database for the Adjusters to populate and submit for checking.
• Manage the submission and approval process for reports and issue finished reports to the relevant parties.
• Adhere to the agreed SLA’s for initial contact and appointment management with the Adjuster and the Insured and for the prompt and accurate issue of reports.
• Complete all necessary MI at every stage of the claim and update the present position on a monthly basis.
• Prepare interim and final fee invoices in accordance with the relevant procedure.
• Answer telephone calls, taking responsibility for and dealing with enquiries.
• Take new instructions direct from insurers, creating new claim folders and ensuring that all details are obtained and recorded accurately.
• Manage claim folders to ensure all documents are updated and complete and responsibility for uploading all necessary attachments to the database.
• Responsible for the accuracy of the data in Opus, checking and updating at every stage of the claim.
• Send instructions to and liaising with suppliers.
• Make travel arrangements for adjusters as required.
• Check adjusters’ emails when they are out of their office or on holiday, either dealing with any urgent queries or directing these to the adjuster’s relevant buddy.
• Assist adjusters with diary management and support them to ensure SLA’s and deadlines are met.
• Type up BER lists and support claim validations.
• Ensure the Adjusters keep their timesheets updated on a monthly basis and for any WIP exercises.
• Produce interim fees if these are not dictated by the adjuster.
• Chase payments from insurers.
• Upload Aviva DA reports in Blue Prism (bespoke software) with any payments.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Required Skills

• Strong IT skills including data entry, Microsoft Outlook, Word & Excel.
• Accuracy and attention to detail to ensure high quality presentation of typed reports.
• Plan and manage workload to ensure deadlines are met.
• The ability to work under pressure with conflicting demands.
• Be confident and articulate with excellent verbal and written communication and interpersonal skills.
• Display high level of customer service and customer empathy.
• Discretion and confidentiality.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community.