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For Companies At a Glance
- Tasks: Manage high-value claims and collaborate with specialists to ensure client satisfaction.
- Company: Join a leading global insurance services provider with a focus on high-net-worth clients.
- Benefits: Enjoy professional development, a supportive environment, and opportunities for growth.
- Why this job: Make a real impact by handling unique and complex claims in a trusted role.
- Qualifications: Experience in high-net-worth claims and strong communication skills are essential.
- Other info: Be part of a diverse team that values integrity, collaboration, and agility.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Loss Adjuster, you will take responsibility for a portfolio of High Net Worth and specialist claims, including:
- Fine art, jewellery and collections
- Antiques and specialist risks
- Complex, sensitive and high-profile losses
You will act as a trusted technical and client-facing expert, managing claims from first instruction through to final settlement, often involving multiple specialists, restorers and consultants. This is a hands-on, high-trust role where quality, judgement and client care matter more than volume.
Key Responsibilities
- Managing high-value and complex HNW claims from instruction to conclusion
- Carrying out site visits to investigate cause, scope and quantum of loss
- Interpreting policy cover and advising insurers on liability and strategy
- Coordinating and liaising with specialist contractors, restorers, surveyors and consultants
- Ensuring properties and assets are protected from further damage
- Validating claims and investigating any concerns or discrepancies
- Negotiating fair and technically robust settlements
- Handling sensitive client situations with professionalism, empathy and authority
- Preparing clear, detailed and well-reasoned reports for insurers and stakeholders
- Building strong relationships with insurers, brokers and private clients
- Playing an active role in maintaining and enhancing Criterion's reputation in the HNW market
- Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.
- Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
- Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.
Required Skills
- Proven experience handling High Net Worth property claims
- ACILA qualified, working towards ACILA, or keen to pursue professional qualifications
- Strong technical judgement and attention to detail
- A calm, confident and credible client-facing manner
- Highly organised, with excellent diary and workload management
- Professional, empathetic and commercially aware communication style
- Comfortable working on complex, high-value and sensitive losses
- A team player who wants to be part of a specialist, quality-driven business
Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.
Our Values
- Accountability (We take ownership and responsibility)
- Agility (We learn, evolve and adapt quickly)
- Care (We are compassionate and human)
- Collaboration (We are one)
- Integrity (We do the right thing)
At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community.
Senior Loss Adjuster employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Loss Adjuster
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. The more people you know in the High Net Worth space, the better your chances of landing that Senior Loss Adjuster role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client care and technical excellence, so you can showcase how you align with their mission during your chat.
✨Tip Number 3
Practice your negotiation skills! As a Senior Loss Adjuster, you'll need to handle sensitive situations with professionalism. Role-play scenarios with friends or colleagues to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Charles Taylor.
We think you need these skills to ace Senior Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior Loss Adjuster role. Highlight your experience with high-value claims and any relevant qualifications, like ACILA, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about loss adjusting and how your background makes you a great candidate. Don’t forget to mention your client care approach and technical judgement!
Showcase Your Soft Skills: In this role, empathy and professionalism are key. Make sure to highlight examples of how you've handled sensitive situations or built strong relationships with clients in your application. We want to see your human side!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Charles Taylor
✨Know Your Claims Inside Out
As a Senior Loss Adjuster, you'll be dealing with high-value and complex claims. Make sure you thoroughly understand the types of claims you'll be managing, especially in fine art and jewellery. Brush up on your technical knowledge and be ready to discuss specific cases or scenarios during the interview.
✨Showcase Your Client Care Skills
This role requires a calm and empathetic approach when handling sensitive situations. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
With multiple claims to manage, being organised is key. Bring along a sample of how you manage your workload, whether it's a planner or a digital tool. Discuss your strategies for prioritising tasks and ensuring that nothing falls through the cracks, especially when coordinating with specialists.
✨Emphasise Your Team Player Attitude
Collaboration is crucial in this role, so be prepared to talk about your experience working within a team. Share instances where you've successfully collaborated with contractors, restorers, or other professionals to achieve a common goal. Show that you're not just a lone wolf but someone who thrives in a supportive environment.
