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For Companies At a Glance
- Tasks: Support travellers in distress by coordinating medical assistance and travel arrangements.
- Company: Dynamic international medical assistance provider with a focus on empathy and support.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and career development opportunities.
- Why this job: Make a real difference by helping people during their toughest moments abroad.
- Qualifications: Empathy, resilience, strong communication skills, and ability to work under pressure.
- Other info: Comprehensive training provided with ongoing support for personal and professional growth.
The predicted salary is between 22600 - 30400 £ per year.
Overview
Working in international medical assistance, you’ll support travellers who become ill or injured abroad. As a Customer Service Case Manager, you’ll be the key point of contact—assessing insurance cover, arranging medical treatment, organising transport and accommodation, and coordinating with a global network of medical and travel partners. This role involves handling difficult and often emotional calls from customers in distress. You must be empathetic, resilient, and able to remain calm under pressure, providing reassurance and practical solutions during challenging situations.
Responsibilities
- Support travellers who become ill or injured abroad
- Act as the key point of contact—assessing insurance cover, arranging medical treatment, organising transport and accommodation, and coordinating with a global network of medical and travel partners
Requirements
- Strong empathy and a genuine passion for helping others
- Ability to handle high-pressure and emotionally sensitive calls
- Calm, organised, and solutions-focused
- Work well independently and as part of a team
- Good typing skills and communication abilities
- Ability to work shifts including weekends and bank holidays
- High level of computer competency
Training & Support
- 8 weeks full-time training (Monday to Friday 09:00 – 17:30)
- Systems training and ongoing coaching
- Full support before handling calls independently
Benefits
- 28 days holiday including bank holidays
- Contributory pension scheme
- Health Cash Plan (£1,700 value)
- Additional pay for foreign languages
- High-street rewards scheme
- Worldwide family travel insurance (qualifying criteria)
- Career development and internal promotion opportunities
Important: We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term.
For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.
Customer Service Case Management - Medical Assistance in Portsmouth employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Case Management - Medical Assistance in Portsmouth
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their mission and how they support travellers. This will help you connect your own experiences with what they’re looking for.
✨Tip Number 2
Practice your empathy skills! Since this role involves handling emotional calls, think of examples from your past where you’ve helped someone in distress. Share these stories during your interview to show you’re the right fit.
✨Tip Number 3
Stay calm under pressure! During the interview, you might be asked how you’d handle stressful situations. Prepare some scenarios where you’ve successfully managed stress, and don’t forget to highlight your solutions-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to embark on this exciting journey with us.
We think you need these skills to ace Customer Service Case Management - Medical Assistance in Portsmouth
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your empathy and passion for helping others. This role is all about supporting travellers in distress, so sharing personal experiences or examples where you've helped someone can really make you stand out.
Stay Calm Under Pressure: We want to see how you handle high-pressure situations. In your written application, mention any past experiences where you had to stay calm and organised while dealing with challenging circumstances. This will show us you're the right fit for the role!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your writing reflects that—it's a key part of the job!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Charles Taylor
✨Show Your Empathy
In this role, empathy is key. During the interview, share examples of how you've helped others in distressing situations. This will demonstrate your ability to connect with customers and provide the reassurance they need.
✨Stay Calm Under Pressure
Expect questions that assess your ability to handle high-pressure scenarios. Prepare by thinking of past experiences where you remained calm and organised while solving a problem. Highlight your solutions-focused approach.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Customer Service Case Manager. Understand the processes involved in assessing insurance cover and arranging medical treatment. This knowledge will show your genuine interest in the position.
✨Practice Your Communication Skills
Since you'll be handling sensitive calls, practice articulating your thoughts clearly and concisely. You might even want to do mock interviews with friends or family to refine your communication style and ensure you're conveying empathy effectively.