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- Tasks: Help customers navigate travel claims with empathy and professionalism.
- Company: Join Charles Taylor Assistance, a leader in insurance services.
- Benefits: Enjoy wellbeing support, career growth, and local discounts.
- Why this job: Make a real difference in people's lives during their travel challenges.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Inclusive workplace with a focus on respect and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Charles Taylor Assistance offers insurance services by administrating travel claims on behalf of companies such as Aviva, HSBC, First Direct & NBS (Nationwide). As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives. Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It is essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism.
The company values wellbeing, career growth, and proven impact, demonstrated through robust staff wellbeing initiatives, development opportunities, and strong employee engagement metrics.
Responsibilities- Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
- Resolving claims efficiently
- Answering high volume emails and calls
- Providing the customer with clear verbal and written guidance to ensure that the claim process is first class
- Maintain professionalism, empathy and effective communication throughout the customer journey
- Ability to work the contracted hours and maintain commitment throughout the training period and beyond
- A high level of competency in using computers
- Previous call centre / customer service experience
- Confident speaking to people on the phone with exceptional communication skills
- Highly organised under pressure with a strong level of attention to detail
- Ability to multi-task - switching between high levels of telephone calls and emails
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
Visa information: if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would provide eligibility to extend your visa
- Clear and current evidence that you qualify for a visa extension under UK immigration laws with supporting documentation
- Wellbeing at the Core: wellbeing champions scheme with mental health support sessions and vulnerability forums
- Career Growth & Development: professional certifications, secondments and leadership training
- Proven Impact: strong engagement and internal promotions
- Perks at Work Scheme
- Local hotel discounts
- Holiday Travel Insurance - After 1 year of service
- Staff Referral scheme
Equal Opportunity: Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future.
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
Customer Service Advisor - Travel Claims (Portsmouth) (668410) employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Travel Claims (Portsmouth) (668410)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Taylor Assistance. Understand their values and how they approach customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with customers during tough times, think of examples from your past experiences where you've shown compassion and understanding. Be ready to share these stories during your interview to demonstrate your ability to handle emotionally charged situations.
✨Tip Number 3
Brush up on your communication skills! As a Customer Service Advisor, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with handling calls and emails under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor - Travel Claims (Portsmouth) (668410)
Some tips for your application 🫡
Show Your Empathy: As a Customer Service Advisor, empathy is key! Make sure to highlight any experiences where you've helped others through tough situations. We want to see that you can connect with customers on a personal level.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to convey your skills and experiences. Remember, we value clear communication, so show us you can do this right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and how your experience aligns with them. We love seeing that extra effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Charles Taylor
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Travel Claims Handler. Familiarise yourself with the claims process and the types of situations customers might face. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference for customers.
✨Showcase Your Empathy
Given the emotionally charged nature of the role, it's crucial to convey your ability to empathise with customers. Prepare examples from your past experiences where you've successfully handled difficult situations with compassion. This will highlight your suitability for the role and your understanding of the importance of customer care.
✨Practice Clear Communication
As a Customer Service Advisor, you'll need to communicate complex information clearly. Practice explaining the claims process in simple terms, as if you were talking to someone unfamiliar with insurance. This will not only prepare you for potential questions but also showcase your communication skills during the interview.
✨Demonstrate Resilience and Professionalism
Be ready to discuss how you handle pressure and maintain professionalism in challenging situations. Think of specific instances where you've had to stay calm and collected while dealing with high volumes of calls or emails. This will reassure the interviewers that you can thrive in a fast-paced environment like theirs.