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- Tasks: Support customers with claims via phone and email, ensuring excellent service.
- Company: Join Charles Taylor Assistance for a summer of professional growth in Portsmouth.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive team.
- Why this job: Kickstart your career with practical experience and mentorship from industry professionals.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Inclusive workplace with opportunities for evening and weekend work.
The predicted salary is between 10 - 13 £ per hour.
Are you an A-Level or University student looking for a summer professional development opportunity? Join Charles Taylor Assistance in Cosham, Portsmouth for a hands-on experience that could open doors to your future career! There may be additional work available in the evenings or weekends for those based locally.
Why Choose Charles Taylor Assistance?
- Gain practical, hands-on experience in a professional environment
- Work alongside experienced industry professionals
- Develop skills that will set you up for future success
- Join a supportive and inclusive team where your ideas are valued
What the programme involves:
- Acting as the first point of contact for customers via phone and email
- Handling and processing relevant documents accurately
- Providing empathetic and professional support to all our travel customers
- Guiding customers clearly through the claims process to deliver excellent service
What we need from you:
- Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
- Work Monday to Friday between 09:00 - 17:30
- Customer service experience - helpful but not essential
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term.
For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Claims Support Advisor Portsmouth - 2026 Summer Programme (668417) employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Advisor Portsmouth - 2026 Summer Programme (668417)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Taylor Assistance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and how you can empathise with customers. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience you have, even if it's from school projects or part-time jobs. Talk about how you've handled challenges and provided support to others – this is key for a Claims Support Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Support Advisor Portsmouth - 2026 Summer Programme (668417)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work with us and how it fits into your career goals.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight any relevant experience or skills that match what we're looking for, like customer service or communication skills. It helps us see why you’d be a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This makes it easier for us to understand your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Taylor
✨Know the Company
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Claims Support Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated in past experiences, even if they're from school or part-time jobs.
✨Demonstrate Empathy
Since you'll be dealing with customers who may be stressed or upset, it's important to convey empathy during your interview. Think of scenarios where you've helped someone in need and be ready to share those stories. This will highlight your ability to connect with customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training programme, team dynamics, or growth opportunities within the company. This shows you're engaged and serious about the position.
