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For Companies At a Glance
- Tasks: Support customers through the claims process and provide excellent service via phone and email.
- Company: Join Charles Taylor Assistance, a leader in the insurance industry.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive team environment.
- Why this job: Kickstart your career with practical experience and mentorship from industry professionals.
- Qualifications: Customer service experience is a plus, but not essential; strong communication skills are key.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 1300 - 1600 £ per month.
Overview
Claims Support Advisor — Cosham, Portsmouth.
Training start date: Monday 30th of March. Please note: Applicants must live within a 10-mile radius of PO6.
2026 Summer Programme - Claims Support Advisors
Are you an A-Level or University student looking for a summer professional development opportunity? Join Charles Taylor Assistance in Cosham, Portsmouth for a hands-on experience that could open doors to your future career!
As a Claims Support Advisor there may work may be additional work available in the evenings or weekend for those based locally.
Why Choose Charles Taylor Assistance?
- Gain practical, hands-on experience in a professional environment
- Work alongside experienced industry professionals
- Develop skills that will set you up for future success
- Join a supportive and inclusive team where your ideas are valued
What the programme involves
- Acting as the first point of contact for customers via phone and email
- Handling and processing relevant documents accurately
- Providing empathetic and professional support to all our travel customers
- Guiding customers clearly through the claims process to deliver excellent service
What we need from you
- Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
- Work Monday to Friday between 09.00 -17.30
- Customer service experience - helpful but not essential
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
- ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Claims Support Advisor Portsmouth - 2026 Summer Programme employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Advisor Portsmouth - 2026 Summer Programme
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Taylor Assistance. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and empathy, which are key for the Claims Support Advisor role.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, you want to make a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re all about making connections!
We think you need these skills to ace Claims Support Advisor Portsmouth - 2026 Summer Programme
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work as a Claims Support Advisor and how it fits into your career goals.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight any customer service experience you have, even if it's not extensive, and emphasise skills like communication and empathy that are key for this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Charles Taylor
✨Know the Company
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, especially around integrity and care, and think about how you can align your experiences with their mission. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Claims Support Advisor, you'll need excellent communication skills. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy
Empathy is key in customer service roles. Think of situations where you've had to show understanding and compassion, especially in challenging circumstances. Be ready to share these stories, as they will highlight your ability to connect with customers and provide the support they need.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training programme, team dynamics, or growth opportunities within the company. This not only shows your interest but also helps you determine if this is the right fit for you.
