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- Tasks: Assist customers with medical needs while they travel, providing support and solutions.
- Company: Join a leading global provider of medical assistance and travel insurance.
- Benefits: 28 days holiday, health cash plan, pension scheme, and family travel insurance.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in customer service and ability to work night shifts required.
- Other info: Comprehensive training provided with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Role: Assistance Support Case Manager- Nights
Hours: Saturday to Tuesday 02:00am – 08:00am
Location: Portsmouth / Lakeside North Harbour / Remote(After training)
Full training provided.
To be eligible for this role you must have experience working night shifts
Welcome to the world of international medical assistance, where you will work on behalf of the most renowned travel insurance brands to help policyholders anywhere in the world.
Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.
As a Assistance Support Case Manager, you work alongside a team of medical and travel professionals to help customers who become ill or injured on their travels.
You will learn to assess insurance cover, organise, and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
Our Assistance Support Case Managers are people just like you. People who have come to us from all walks of life and who all have the same things in common: care, empathy, and a passion for exceptional customer service.
You should have a compassionate approach to customer interaction, demonstrating a caring and understanding attitude towards their needs and concerns.
This position can be demanding, challenging, and ultimately incredibly rewarding, nevertheless it is not suitable for everyone. Successful candidates must be resilient and possess a diverse set of skills to navigate some stressful and emotional situations.
The role of a Customer Service Case Manager requires:
- Applicants to demonstrate high levels of personal commitment to facilitate the delivery of a customer-focused service.
- Individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.
- You to be able to work well within a team and independently, across a wide range of shifts including weekends and bank holidays.
- Accurate typing skills and a good standard of education or equivalent experience.
- The capability to remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
- Live and be eligible to work in the United Kingdom.
- Subject to basic DBS & financial background check.
Salary and Benefits for the Customer Service Case Manager:
- 28 days including Bank Holiday’s and incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Health Cash Plan worth £1700 per annum
- High-street rewards scheme for family and friends
- Worldwide family travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance.
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.
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Nights - Customer Service - Assistance Support Case Manager employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights - Customer Service - Assistance Support Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Charles Taylor Assistance. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of real-life examples where you've shown empathy and resilience – they love that!
✨Tip Number 3
Show your passion for helping others. In your conversations, highlight your commitment to exceptional customer service and how you can make a difference in people's lives during tough times.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Charles Taylor Assistance.
We think you need these skills to ace Nights - Customer Service - Assistance Support Case Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your passion for helping others shine through. Share experiences where you've gone above and beyond for customers, as this role is all about empathy and care.
Highlight Relevant Experience: Make sure to mention any previous roles that involved customer service or working night shifts. We want to know how your background aligns with the demands of being an Assistance Support Case Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Charles Taylor
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of an Assistance Support Case Manager. Familiarise yourself with the responsibilities, especially around customer service and medical assistance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Given the nature of this role, it's crucial to demonstrate your compassionate approach during the interview. Prepare examples from your past experiences where you've shown empathy and understanding towards customers or colleagues, especially in stressful situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of specific instances where you successfully navigated challenging situations, and be ready to discuss how you handled them.
✨Highlight Your Teamwork Skills
This role requires working well within a team as well as independently. Be prepared to share examples of how you've collaborated with others in previous jobs, particularly in high-pressure environments. Emphasising your ability to work effectively with diverse teams will set you apart.
