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- Tasks: Help customers with medical assistance while they travel, working night shifts.
- Company: Join Charles Taylor Assistance, a leader in global medical support and claims management.
- Benefits: Enjoy 28 days holiday, health cash plan, and discounts on insurance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have night shift experience, strong interpersonal skills, and a compassionate approach.
- Other info: Comprehensive training provided; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Role: Assistance Support Case Manager- Nights
Hours: Saturday to Tuesday 02:00am – 08:00am
Location:Portsmouth / Lakeside North Harbour / Remote(After training)
Full training provided.
** To be eligible for this role youmusthave experience working night shifts **
Welcome to the world of international medical assistance, where you will work on behalf of the most renowned travel insurance brands to help policyholders anywhere in the world.
Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.
As a Assistance Support Case Manager, you work alongside a team of medical and travel professionals to help customers who become ill or injured on their travels.
You will learn to assess insurance cover, organise, and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
OurAssistance Support Case Managers are people just like you. People who have come to us from all walks of life and who all have the same things in common: care, empathy, and a passion for exceptional customer service.
You should have a compassionate approach to customer interaction, demonstrating a caring and understanding attitude towards their needs and concerns.
This position can be demanding, challenging, and ultimately incredibly rewarding, nevertheless it is not suitable for everyone. Successful candidates must be resilient and possess a diverse set of skills to navigate some stressful and emotional situations.
The role of a Customer Service Case Manager requires:
- Applicants to demonstrate high levels of personal commitment to facilitate the delivery of a customer-focused service.
- Individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.
- You to be able to work well within a team and independently, across a wide range of shifts including weekends and bank holidays.
- Accurate typing skills and a good standard of education or equivalent experience.
- The capability to remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
- Live and be eligible to work in the United Kingdom.
- Subject to basic DBS & financial background check.
Salary and Benefits for the Customer Service Case Manager:
- 28 days including Bank Holiday’s and incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Health Cash Plan worth £1700 per annum
- High-street rewards scheme for family and friends
- Worldwide family travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance.
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY:We learn, evolve, and adapt
- CARE:We are compassionate and human
- ACCOUNTABILITY:We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.
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Nights - Customer Service - Assistance Support Case Manager employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights - Customer Service - Assistance Support Case Manager
✨Tip Number 1
Familiarise yourself with the travel insurance industry and the specific challenges faced by customers when they are abroad. Understanding common scenarios can help you demonstrate your empathy and problem-solving skills during interviews.
✨Tip Number 2
Highlight any previous experience you have working night shifts or in high-pressure environments. This will show that you are adaptable and capable of handling the demands of the role, which is crucial for a position like this.
✨Tip Number 3
Prepare to discuss how you would handle stressful situations involving distressed customers. Use examples from past experiences to illustrate your calmness under pressure and your ability to provide exceptional customer service.
✨Tip Number 4
Research Charles Taylor Assistance and their values. Be ready to explain how your personal values align with theirs, particularly around care, collaboration, and accountability, as this will demonstrate your commitment to their mission.
We think you need these skills to ace Nights - Customer Service - Assistance Support Case Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have working night shifts or in customer service roles. This is crucial for the Assistance Support Case Manager position, as it requires resilience and the ability to handle high-pressure situations.
Showcase Empathy and Care: In your application, demonstrate your compassionate approach to customer interactions. Use examples from past experiences where you provided exceptional customer service, showing that you understand the importance of empathy in this role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and values mentioned in the job description. Highlight your problem-solving abilities, interpersonal skills, and commitment to delivering a customer-focused service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for the role of Assistance Support Case Manager.
How to prepare for a job interview at Charles Taylor
✨Show Your Empathy
As a Customer Service Case Manager, empathy is key. Be prepared to share examples of how you've handled difficult situations with compassion and understanding. This will demonstrate your ability to connect with customers in distress.
✨Highlight Your Resilience
This role can be demanding, so it's important to showcase your resilience. Discuss past experiences where you successfully managed stress or challenging circumstances, emphasising your ability to remain calm under pressure.
✨Demonstrate Teamwork Skills
Collaboration is crucial in this position. Be ready to talk about your experience working in teams, especially in high-pressure environments. Highlight how you contribute to team success and support your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations related to customer service and medical assistance, focusing on your thought process and decision-making.
